Customer Support Specialist – US Healthcare Process

Vrinda International; Uttar Dinajpur; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Job summary

Vrinda International in Thane West, India is seeking a Customer Support Specialist for US Healthcare processes. The role involves rotational 24/7 shifts with 5 working days per week and two rotational week offs.

Candidates should have 1–3 years of US Healthcare customer service experience and a relevant degree or equivalent work background. Responsibilities include handling customer interactions, providing accurate support, and maintaining service quality.

Qualifications

• HSC or Bachelor’s Degree or equivalent work experience.
• 1–3 years of experience in US Healthcare Customer Service.
• Medical Billing experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer-handling skills.

Responsibilities

• Handle customer interactions and resolve queries effectively.
• Provide accurate and timely customer support.
• Maintain service quality and process accuracy.
• Handle high-volume calls and multitask efficiently.
• Follow process guidelines and customer service standards.

Skills

Communication skills

Verbal communication

Written communication

Problem solving

Customer handling

Multitasking

US healthcare knowledge

Education

Higher Secondary Certificate (HSC)

Bachelor's degree

Job description

Customer Support Specialist – US Healthcare Process

Wagle Estate, Thane West, India | Posted on 08/25/2026

Job Description

Hiring Alert | Customer Support Specialist – US Healthcare Process

Role: Customer Support Specialist – US Healthcare Process

Shift: Rotational 24/7 | No Midnight Shifts

Working Days: 5 Days

Week Offs: 2 Rotational Week Offs

Experience 1-3 years

Job Responsibilities

• Handle customer interactions and resolve queries effectively.
• Provide accurate and timely customer support.
• Maintain service quality and process accuracy.
• Handle high-volume calls and multitask efficiently.
• Follow process guidelines and customer service standards.
• HSC / Bachelor’s Degree or equivalent work experience.
• 1–3 years of experience in US Healthcare Customer Service.
• Medical Billing experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer-handling skills.
• Comfortable working in rotational shifts.

Preferred Experience

• Claims Processing
• Provider Support
• Revenue Cycle Management (RCM)

Competitive salary & performance incentives