Customer Service Specialist

NIIT Limited; Mumbai Suburban; On-site; INR 180,000 - 240,000; Full time

Job summary

A leading IT services company is hiring for a Customer Service Executive role in US Healthcare. Located in Airoli, Mumbai, this entry-level position involves handling inbound calls, providing accurate information, and maintaining customer satisfaction. Open to graduates and individuals with good verbal communication skills. Previous BPO experience is a plus. The company supports diversity and inclusivity.

Qualifications

• Open to freshers and students with good communication skills.
• Previous BPO experience is a plus.
• PAN card required for onboarding.

Responsibilities

• Handle inbound calls for US healthcare clients professionally.
• Provide accurate information and maintain call logs.
• Meet quality and customer satisfaction targets.
• Meeting quality, accuracy & customer satisfaction targets
• Demonstrating exceptional listening & communication skills
• Adapting seamlessly to rotational shifts

Skills

Good verbal communication skills

Education

Graduates, freshers, Undergraduates, 12th pass

Job description

Overview

WIPRO IS HIRING for Customer Service Executive Role in US Healthcare (Voice Process)

LOCATION - Airoli (Mumbai) - US Healthcare Inbound Voice Support

Responsibilities

• Handling inbound calls for US healthcare clients professionally
• Providing accurate information with a touch of courtesy
• Maintaining detailed call logs and adhering to standard procedures
• Meeting quality, accuracy & customer satisfaction targets
• Demonstrating exceptional listening & communication skills
• Adapting seamlessly to rotational shifts

Qualifications

• Open to Graduates, freshers, Undergraduates, 12th pass, or individuals with good verbal communication skills
• Previous BPO experience is advantageous
• PAN card required for onboarding
• Not suitable for: B.Tech, M.Tech, BCA, MCA, MBA, Hotel Management, or similar technical/specialized degrees

Required Skills: Good verbal communication skills

Preferred Skills: Previous BPO experience is advantageous

Pay range and compensation package: Not specified

Equal Opportunity Statement: WIPRO is committed to diversity and inclusivity

Apply Now!

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting