Customer Support Associate | US Healthcare Process (VOICE)

Spes Staffing Solutions; Pune District; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

One-way cab facility

Cab allowance 2,250

Structured learning & career growth

Job summary

Spes Staffing Solutions in Pune is seeking a Customer Support Associate for the International US Healthcare Voice Process. You will handle voice-based queries from customers, deliver accurate information, and ensure professional, courteous service in a fast-paced environment.

The role requires excellent English communication, willingness to work in 24/7 rotational shifts, and a freshers-friendly policy with structured training and career growth opportunities. Located in Viman Nagar, Pune.

Qualifications

• Freshers can apply; excellent English communication is required.
• Comfortable working in rotational shifts.
• Minimum Versant Score: 66.

Responsibilities

• Handle customer queries related to US healthcare services on voice calls.
• Provide accurate and professional support with clear communication.
• Understand customer concerns and offer appropriate resolutions.
• Maintain high levels of customer service and adhere to quality guidelines.
• Follow process guidelines and support ongoing training.

Skills

English fluency

Freshers welcome

Rotational shifts

Job description

Job Description Customer Support Associate | US Healthcare Process

Position: Customer Support Associate
Process: US Healthcare – Voice Process
Location: Viman Nagar, Pune
Shift: 24/7 Rotational Shifts
Week Offs: Rotational Week Offs
Transport: One-Way Cab Facility + 2,250 Cab Allowance

Compensation & Benefits

• CTC: 4.2 LPA
• In-Hand Salary: 25,000 per month
• Structured learning and career growth opportunities
• One-way cab facility
• 2,250 cab allowance

Eligibility

• Freshers can apply
• Excellent English communication skills required
• Comfortable working in rotational shifts
• Minimum Versant Score: 66

Key Responsibilities

• Handle customer queries related to US healthcare services.
• Provide accurate and professional support over voice calls.
• Understand customer concerns and provide appropriate resolutions.
• Maintain a high level of customer service and communication standards.
• Follow process guidelines and maintain required quality standards.

Why Join?

Build your career in the International US Healthcare Voice Process with structured training, learning opportunities, and career growth.