Customer Support Specialist – US Healthcare Process

Vrinda International; Thane; On-site; INR 300,000 - 520,000; Full time

Benefits offered by this job

Performance incentives

Job summary

Vrinda International is hiring a Customer Support Specialist for the US Healthcare Process at Thane West. Role involves rotational 24/7 shifts (no midnight shifts), 5 working days, with 2 rotating offs. Requires 1–3 years of US healthcare customer service experience and a Bachelor’s degree or equivalent.

Medical Billing experience is preferred. Strong verbal and written communication skills are essential. Join a team focused on accurate, timely support and adherence to process guidelines in a

Qualifications

• HSC / Bachelor’s Degree or equivalent work experience.
• 1–3 years of experience in US Healthcare Customer Service.
• Medical Billing experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Handle customer interactions and resolve queries effectively.
• Provide accurate and timely customer support.
• Maintain service quality and process accuracy.
• Handle high-volume calls and multitask efficiently.
• Follow process guidelines and customer service standards.

Skills

Customer service

Communication skills

Problem solving

Education

Bachelor's degree

Job description

Customer Support Specialist – US Healthcare Process

Wagle Estate, Thane West, India | Posted on 08/25/2026

Job Description

Hiring Alert | Customer Support Specialist – US Healthcare Process

Role: Customer Support Specialist – US Healthcare Process

Shift: Rotational 24/7 | No Midnight Shifts

Working Days: 5 Days

Week Offs: 2 Rotational Week Offs

Experience 1-3 years

Job Responsibilities

• Handle customer interactions and resolve queries effectively.
• Provide accurate and timely customer support.
• Maintain service quality and process accuracy.
• Handle high-volume calls and multitask efficiently.
• Follow process guidelines and customer service standards.
• HSC / Bachelor’s Degree or equivalent work experience.
• 1–3 years of experience in US Healthcare Customer Service.
• Medical Billing experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer-handling skills.
• Comfortable working in rotational shifts.

Preferred Experience

• Claims Processing
• Provider Support
• Revenue Cycle Management (RCM)

Competitive salary & performance incentives