Customer Service Representative

Sagility; Bengaluru; On-site; INR 279,000 - 390,600; Full time

Benefits offered by this job

Fixed Saturday & Sunday Off

2-Way Cab Facility upto 20kms

Daily night shift allowance

Full Health Insurance Coverage

Professional Training & Development

Supportive and Inclusive Work Environment

Job summary

Sagility is hiring Customer Support Executives in Bengaluru. This role offers a rewarding opportunity in customer service for freshers and early-career professionals.

The responsibilities include handling customer queries related to healthcare claims and policies, providing timely resolutions, and ensuring high customer satisfaction. Candidates should possess strong communication skills and a customer service orientation.

The position includes fixed weekends off, a cab facility, health insurance, training, and a supportive work environment.

Qualifications

• Excellent verbal and written communication skills.
• 12th & above can apply for this role.
• Strong customer service orientation and problem-solving abilities.
• Basic computer knowledge and typing skills.

Responsibilities

• Handle customer queries via phone related to healthcare claims.
• Provide accurate information and timely resolutions to customers.
• Maintain professionalism and empathy in customer interactions.
• Escalate complex issues to relevant teams.
• Ensure customer satisfaction by delivering exceptional service.
• Document customer interactions and follow-up actions.

Skills

Excellent verbal and written communication skills

Strong customer service orientation

Basic computer knowledge

Problem-solving abilities

Typing skills

Education

12th & above

Job description

We are hiring Customer Support Executives for a leading Healthcare Process. This is an excellent opportunity for freshers and early-career professionals looking to build a rewarding career in customer service.

Key Responsibilities

• Handle customer queries via phone related to healthcare claims, policies, benefits, and services.
• Provide accurate information and timely resolutions to customers.
• Maintain a high level of professionalism and empathy during customer interactions.
• Escalate complex issues to the relevant teams when necessary.
• Ensure customer satisfaction by delivering exceptional service.
• Accurately document customer interactions and follow-up actions.

Requirements

• Excellent verbal and written communication skills.
• 12th & above can apply for this role.
• Strong customer service orientation and problem-solving abilities.
• Basic computer knowledge and typing skills.
• Flexible to work in night shifts.
• Ability to work in a fast-paced environment.
• Freshers and candidates with customer service experience are encouraged to apply.
• Fixed Saturday & Sunday Off
• 2-Way Cab Facility upto 20kms
• Daily night shift allowance
• Full Health Insurance Coverage
• Competitive Salary Package
• Professional Training & Development
• Supportive and Inclusive Work Environment

Interested candidates can call us on 996408000 / 9110657487 or WhatsApp your CV to us.