US Healthcare | International Voice Process | Freshers

THE Career Artist; Aroli; On-site; INR 167,400 - 279,000; Full time

Job summary

A leading BPO company in Airoli, Mumbai is seeking freshers for the role of Customer Service Associate in US Healthcare Voice Support. Candidates should have strong English communication skills and a valid PAN card is mandatory. The position involves handling customer calls, resolving queries, and achieving performance metrics. This is a night shift role, with opportunities for quick onboarding after a virtual interview. Ideal for candidates looking to start their career in the BPO industry.

Qualifications

• Strong English communication skills required.
• Prior BPO experience is an added advantage.

Responsibilities

• Handle inbound & outbound customer calls.
• Resolve queries with professionalism & accuracy.
• Maintain call records & follow SOPs.
• Achieve performance metrics (Quality, Accuracy, CSAT).
• Communicate effectively & actively listen to customers.
• Work in rotational shifts.
• Upsell/cross-sell services when required.

Skills

Excellent verbal English communication

Education

12th Pass / Graduate

Job description

Immediate Hiring Freshers Only

Customer Service Associate | US Healthcare Voice Support

Location: Airoli, Mumbai (Work from Office)

Shift: Night Shift | 5 Days Working

Eligibility: Freshers / Recent Pass-outs

Job Overview

Kickstart your career in US Healthcare Voice Support! An excellent opportunity for freshers with strong English communication skills to begin their journey in the BPO industry.

Key Responsibilities

• Handle inbound & outbound customer calls.
• Resolve queries with professionalism & accuracy.
• Maintain call records & follow SOPs.
• Achieve performance metrics (Quality, Accuracy, CSAT).
• Communicate effectively & actively listen to customers.
• Work in rotational shifts.
• Upsell/cross-sell services when required.

Eligibility Criteria

• Education: 12th Pass / Graduate (Freshers welcome).
• Not Eligible: B.Tech, M.Tech, MCA, MBA, BCA, Hotel Mgmt., and other specialized/technical degrees.
• Skills: Excellent verbal English communication (mandatory).
• Mandatory: Valid PAN Card required during hiring process.
• Prior BPO experience is an added advantage.

Hiring Process

1. Virtual Interview invite shared on WhatsApp.
2. Quick joining documentation for faster onboarding.

Apply Now & Start Your Career in International Voice Process!

HR Khushi 9389460353