Customer Support Specialist

WNS; Pune District; On-site; INR 260,000 - 360,000; Full time

Job summary

WNS in Pune is hiring Customer Support Associates for an International Voice Process. You will handle inbound and outbound calls, resolve queries, and deliver excellent service in a fast-paced BPO environment.

The role requires strong English communication, a customer-first mindset, and problem-solving abilities. It offers 5-day work weeks with 2 rotational offs and rotational shifts to match business needs.

Qualifications

• Undergraduate/Graduate freshers eligible.
• Graduates with experience in International Voice / BPO welcome.
• Excellent verbal communication in English.
• Customer-focused mindset and problem-solving.

Responsibilities

• Handle customer calls for international clients professionally and efficiently
• Understand customer issues and provide accurate resolutions
• Maintain high standards of communication and customer satisfaction
• Adhere to process guidelines and quality parameters
• Document customer interactions appropriately

Skills

Verbal English communication

Customer service mindset

Problem solving

Education

Undergraduate or Graduate degree

Job description

Job Title: Customer Support Associate – International Voice Process

Location: Pune

Job Description:

We are hiring Customer Support Associates for an International Voice Process at our Pune location. The role involves handling inbound/outbound customer interactions, resolving queries efficiently, and delivering excellent customer service in a fast-paced BPO environment.

Key Responsibilities:

• Handle customer calls for international clients professionally and efficiently
• Understand customer issues and provide accurate resolutions
• Maintain high standards of communication and customer satisfaction
• Adhere to process guidelines and quality parameters
• Document customer interactions appropriately

Eligibility Criteria:

• Undergraduate/Graduate freshers are eligible to apply
• Graduates with experience in International Voice / BPO domain are also welcome
• Excellent verbal communication skills in English
• Customer-focused mindset and problem-solving ability

Work Schedule:

• 5 days working
• 2 rotational weekly offs
• Rotational shifts (as per business requirements)