Customer Service Assistant (Voice)

Phoenix Manpower Services; Maharashtra; On-site; INR 405,000 - 495,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Provident Fund

Job summary

Phoenix Manpower Services is seeking a Customer Support Executive to handle international outbound and inbound calls from Magarpatta, Pune. The role requires at least 1 year of international voice process experience and excellent English communication to professionally assist customers.

Responsibilities include resolving queries, updating records, and meeting productivity targets while providing high-quality service in a rotating shift environment.

Qualifications

• Graduate qualification.
• 1 year of International Voice Process experience.
• Excellent English communication skills.
• Willing to work from Magarpatta, Pune.

Responsibilities

• Handle international customer calls related to insurance services.
• Understand customer requirements and provide appropriate assistance.
• Resolve queries while following established process guidelines.
• Maintain customer service and quality standards.
• Accurately update customer information and interaction details.
• Meet defined productivity and performance targets.

Skills

English communication

Customer handling

Interpersonal skills

International Voice Process experience

Education

Graduate

Job description

Title: Customer support Executive.

Location: Magarpatta, Pune

Experience: Minimum 1 year in International Voice Process

Education: Graduate

Salary: ₹4.50 LPA

Shift: Rotational Shift

Week Off: Saturday & Sunday

We're looking for candidates who have proven international voice experience, excellent English communication, and the confidence to handle international customer interactions professionally.

Key Responsibilities

• Handle international customer calls related to insurance services
• Understand customer requirements and provide appropriate assistance
• Resolve queries while following established process guidelines
• Maintain customer service and quality standards
• Accurately update customer information and interaction details
• Meet defined productivity and performance targets

Candidate Requirements

• Graduate qualification
• Minimum 1 year of International Voice Process experience
• Excellent English communication skills
• Strong customer-handling and interpersonal skills
• Willing to work from Magarpatta, Pune

Pay: ₹450,000.00 per year

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Application Question(s):

• Are you comfortable working in Rotational Shift?

Experience:

• International voice process: 1 year (Preferred)

Language:

• Fluent English (Required)

Work Location: In person