Bulk Hiring For Customer Support Associate International BPO Pune

Spes Staffing Solutions; Pune District; On-site; INR 280,000 - 670,000; Full time

Benefits offered by this job

Both-side cab facility

Performance-based incentives

Career growth and learning opportunities

Friendly and professional work environment

Job summary

Spes Staffing Solutions is seeking a Customer Support Associate in Pune, India. The role involves handling customer interactions for UK and US clients through voice, chat, and email, ensuring high-quality service and customer satisfaction. Candidates should be undergraduates or graduates, with freshers welcome to apply if they possess excellent English communication skills. The position offers a salary ranging from 2.8 to 6.7 LPA depending on experience, and comes with benefits like cab facilities and performance-based incentives.

Qualifications

• Freshers with excellent English communication skills can apply.
• 6 months and onwards of international voice/chat experience preferred.

Responsibilities

• Handle inbound and outbound calls and chats for international customers.
• Resolve customer queries efficiently and provide accurate solutions.
• Deliver excellent customer service with a professional approach.
• Maintain quality standards and meet performance metrics.

Skills

Excellent English communication skills

Strong verbal communication

Interpersonal skills

Education

Undergraduate/Graduate

12th/10+ Diploma

Job description

Job Title

Customer Support Associate

Location

Pune

Shift

Rotational (UK & US Shifts)

Weekly Offs

2 days Rotational Off

Job Description

We are hiring dynamic, customer-focused candidates for the International Voice/Chat/Blended Process. The role involves handling customer interactions for UK and US clients via voice, chat and email ensuring high-quality service and customer satisfaction.

Key Responsibilities

• Handle inbound and outbound calls and chats for international customers (UK/US process)
• Resolve customer queries efficiently and provide accurate solutions
• Deliver excellent customer service with a professional approach
• Maintain quality standards and meet performance metrics

Eligibility Criteria

• Undergraduate (UG) / Graduate
• Freshers with excellent English communication skills can apply
• Candidates with 6 months and onwards of international voice/chat experience preferred
• Strong verbal communication and interpersonal skills
• 12th / 10+ Diploma / Graduates can apply

Salary

• UG/Graduate Fresher: 2.8 to 3.8 LPA (18,000 to 24,000/-) + incentives
• Experienced Candidates: 4 to 6.7 LPA (up to 50,000/-) + incentives

Benefits

• Both-side cab facility / One way cab one way travelling allowance
• Performance-based incentives
• Career growth and learning opportunities
• Friendly and professional work environment