International Customer Service | VOICE Process

Moon Consultants; Pune District; On-site; INR 300,000 - 500,000; Full time

Job summary

Moon Consultants in Pune is seeking candidates for an International Customer Service role focused on voice processes. Freshers or experienced professionals are welcome, with immediate hiring and shifts that may include nights.

Selected candidates will handle inbound/outbound calls from international customers, resolving issues and providing accurate information. Strong English communication and the ability to interact confidently with global clients are essential.

Qualifications

• Freshers or experienced in international voice process.
• Strong English communication skills are required.
• Willing to work in rotational/night shifts and in an international BPO environment.

Responsibilities

• Manage inbound and outbound calls from international customers.
• Understand and resolve customer concerns effectively.
• Provide correct and complete information to customers.
• Maintain professional communication and service standards.
• Escalate unresolved or complex issues when necessary.
• Work according to rotational/night shift requirements.

Skills

English fluency

International comms

Customer service

Job description

INTERNATIONAL CUSTOMER SERVICE | VOICE PROCESS

Job Role: International Voice Process

Experience: Freshers & Experienced

Hiring: Immediate

Locations: Viman Nagar | Magarpatta | Yerwada | Hinjewadi, Pune

CTC: 3 LPA 5 LPA

Job Responsibilities

• Manage inbound and outbound calls from international customers.
• Understand and resolve customer concerns effectively.
• Provide correct and complete information to customers.
• Maintain professional communication and service standards.
• Escalate unresolved or complex issues when necessary.
• Work according to rotational/night shift requirements.

Candidate Requirements

• Strong English communication skills, both verbal and written.
• Ability to communicate confidently with international customers.
• Comfortable working in an international BPO environment.
• Willing to work in rotational/night shifts.
• Strong interpersonal and problem-solving abilities.
• Immediate joiners are preferred.
• Freshers can apply.