Mega Hiring For Customer Support Associate International BPO Pune

Spes Staffing Solutions; Pune District; On-site; INR 280,000 - 670,000; Full time

Benefits offered by this job

Cab facility

Performance-based incentives

Career growth opportunities

Friendly work environment

Job summary

Spes Staffing Solutions is seeking a Customer Support Associate for their International BPO in Pune. The role involves dynamic, customer-focused interactions with UK and US clients via voice, chat, and email. Freshers holding a UG/Graduate degree can apply, with preferred experience for more competitive candidates. The salary ranges from 2.8 to 6.7 LPA plus incentives, and the company offers benefits such as cab facilities and career growth opportunities.

Qualifications

• Freshers with excellent English communication skills can apply.
• Candidates with 6 months and onward of international voice/chat experience preferred.
• Strong verbal communication and interpersonal skills.

Responsibilities

• Handle inbound and outbound calls/chats for international customers.
• Resolve customer queries efficiently and provide accurate solutions.
• Deliver excellent customer service with a professional approach.
• Maintain quality standards and meet performance metrics.

Skills

Excellent English communication skills

Strong verbal communication

Interpersonal skills

Education

Undergraduate (UG) / Graduate

Job description

Mega Hiring for Customer Support Associate International BPO Pune

For freshers and experienced candidates (12th / 10+ Diploma / Graduates can apply)

Voice / Chat / Email Process

Location: Pune

How to apply: Whatsapp / Call HR Kiran 9225684444 ([e-mail])

Job Title: Customer Support Associate

Shift: Rotational (UK & US Shifts)

Weekly Offs: 2 days Rotational Off

Job Description

We are hiring dynamic, customer-focused candidates for the International Voice/Chat/Blended Process. The role involves handling customer interactions for UK and US clients via voice, chat and email, ensuring high-quality service and customer satisfaction.

Key Responsibilities

• Handle inbound and outbound calls/chats for international customers (UK/US process)
• Resolve customer queries efficiently and provide accurate solutions
• Deliver excellent customer service with a professional approach
• Maintain quality standards and meet performance metrics

Eligibility Criteria

• Undergraduate (UG) / Graduate
• Freshers with excellent English communication skills can apply
• Candidates with 6 months and onward of international voice/chat experience preferred
• Strong verbal communication and interpersonal skills

Salary

• UG/Graduate Fresher: 2.8 to 3.8 LPA (18,000 to 25,000/-)+ incentives
• Experienced Candidates: 4 to 6.7 LPA (upto 50,000/-)+ incentives

Benefits

• Both-side cab facility / One-way cab allowance
• Performance-based incentives
• Career growth and learning opportunities
• Friendly and professional work environment

References are highly appreciated. Hassle-free and fast selection process. We don't charge anything for hiring process.