Customer Sales Specialist

WNS; Gurugram District; On-site; INR 250,000 - 420,000; Full time

Job summary

WNS in Gurugram is hiring Customer Sales Associates for an International Voice role. The job involves handling inbound/outbound calls, resolving queries, and delivering excellent customer service in a fast-paced BPO environment.

Key responsibilities include handling calls, understanding requirements, maintaining communication standards, adhering to guidelines, and documenting interactions. Open to freshers and graduates with English proficiency.

Qualifications

• Undergraduate/Graduate freshers eligible.
• Graduates with experience in International Voice BPO domain are also welcome.
• Excellent verbal communication skills in English.
• Customer-focused mindset and problem-solving ability.

Responsibilities

• Handle customer calls for international clients professionally and efficiently.
• Understand customer requirements and help them with best available options.
• Maintain high standards of communication and customer satisfaction.
• Adhere to process guidelines and quality parameters.
• Document customer interactions appropriately.

Skills

Verbal communication in English

Education

Undergraduate/Graduate freshers

Graduates with experience in International Voice

Job description

Job Title: Customer Sales Associate – International Voice (sales)

Location: Gurugram

Job Description:

We are hiring Customer Sales Associates for an International Voice at our Gurugram location. The role involves handling inbound/outbound customer interactions, resolving queries efficiently, and delivering excellent customer service in a fast-paced BPO environment.

Key Responsibilities:

• Handle customer calls for international clients professionally and efficiently
• Understand customer requirements and help them with best available options
• Maintain high standards of communication and customer satisfaction
• Adhere to process guidelines and quality parameters
• Document customer interactions appropriately

Eligibility Criteria:

• Undergraduate/Graduate freshers are eligible to apply
• Graduates with experience in International Voice BPO domain are also welcome
• Excellent verbal communication skills in English
• Customer-focused mindset and problem-solving ability

Work Schedule:

• 5 days working
• 2 rotational weekly offs
• Rotational shifts (as per business requirements)