Customer Support Specialist

PSG Global Solutions, LLC; Pune District; On-site; INR 279,000 - 502,000; Full time

Benefits offered by this job

Employee insurance coverage 5 lakh p.a

Night Shift Allowance

Cab Pick up and Drop

Team outings and quarterly culturals

Rewards & Recognitions

Job summary

PSG Global Solutions is seeking a Customer Support Specialist (Non-Voice) in Baner, Pune to support payroll and timekeeping for US healthcare professionals. The role requires reviewing timesheets, resolving discrepancies, and coordinating with internal teams via email and ticketing.

The candidate should have 1–2 years of experience in customer support or payroll-related roles, strong Excel/MS Office skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 1–2 years in customer support or payroll-related roles.
• Strong attention to detail and analytical abilities.
• Proficient in Excel and MS Office.

Responsibilities

• Review and validate weekly timecards and timesheets.
• Verify work hours, overtime, leave, and pay entries.
• Identify discrepancies and resolve them before payroll.
• Coordinate with internal teams via email and ticketing platforms.
• Generate reports and support process improvements.
• Maintain accurate records in internal systems.
• Ensure compliance with policies and quality standards.

Skills

Attention to detail

Written communication

MS Excel

MS Office

Payroll systems

Multitasking

Healthcare payroll exposure

Education

High school diploma or equivalent

Tools

Ticketing tools

Job description

Job Title: Customer Support Specialist (Non-Voice)

Location: Baner, Pune

Shift: 5:30 PM IST 4:30 AM IST (India Night Shift)

Working Days: Monday to Thursday

Salary Package: As per market standard

About PSG Global Solutions

PSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) organization supporting global clients across industries such as healthcare, IT, logistics, retail, staffing, and customer service. With a strong focus on quality hiring, operational excellence, and client success, we are committed to delivering scalable recruitment solutions while fostering a culture of growth, collaboration, and innovation.

About the Role

We are looking for a detail-oriented Customer Support Specialist (Non-Voice) to support payroll and timekeeping operations for healthcare professionals in the US. This role involves reviewing timesheets, identifying discrepancies, coordinating with internal teams, and ensuring timely processing through email and ticket-based communication.

Key Responsibilities

• Review and validate weekly timecards and timesheets.
• Verify work hours, overtime, leave, and other pay-related entries.
• Identify and resolve discrepancies before payroll processing.
• Track pending approvals and ensure adherence to payroll deadlines.
• Maintain accurate records and update internal systems.
• Coordinate with internal teams through emails and ticketing platforms.
• Generate reports and support process improvement initiatives.
• Ensure compliance with company policies and quality standards.

Requirements

• High school diploma or equivalent.
• 1–2 years of experience in customer support, payroll support, workforce administration, back-office operations, or related roles.
• Strong attention to detail and analytical skills.
• Good written communication skills.
• Proficiency in Microsoft Excel and MS Office applications.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience with payroll systems, databases, ATS, or ticketing tools will be an added advantage.
• Prior exposure to healthcare staffing or workforce management is preferred.

Perks & Benefits

• Employee insurance coverage worth 5 lakh per annum.
• Night Shift Allowance
• Cab Pick up and Drop
• Team outings and quarterly cultural events.
• Rewards & Recognitions.