Customer Support Specialist

Magpie Placement Services; Jaipur; On-site; INR 335,000 - 357,000; Full time

Job summary

Magpie Placement Services in Jaipur, Rajasthan is hiring Customer Support Executives for an International Process. The role requires excellent English communication and the ability to assist customers via voice, chat, and email, with both freshers and experienced candidates welcome to apply.

Work involves 5.5 days with rotational shifts and night hours as needed. Freshers can earn up to ₹30,000 CTC, while experienced candidates can earn up to ₹32,000 CTC, with salary based on experience and

Qualifications

• Excellent English communication and strong verbal skills.
• Ability to handle customer interactions across voice, chat, and email.
• Fast learner with good problem-solving and listening abilities.

Responsibilities

• Handle customer queries via voice calls, chats and emails.
• Provide accurate, professional, and timely resolutions to customers.
• Deliver excellent customer service and maintain a positive customer experience.
• Understand customer requirements and resolve issues efficiently.
• Follow company policies, quality standards and process guidelines.
• Maintain proper records of customer interactions.
• Work effectively in a fast-paced customer support environment.

Skills

English communication

Customer handling

Verbal communication

Problem solving

Interpersonal skills

Listening skills

Education

Graduate degree

Job description

Job Description – Customer Support Executive

Location: Jaipur, Rajasthan

Job Type: Full-Time

Shift: Rotational Shifts & Rotational Week Offs

Working Days: 5.5 Days Working

Job Overview

We are hiring Customer Support Executives for an International Process in Jaipur. The ideal candidate should have excellent English communication skills and the ability to provide effective customer support through voice interactions.

Both freshers and experienced candidates are welcome to apply, subject to eligibility criteria.

Key Responsibilities

• Handle customer queries and concerns over voice calls , chats and emails.
• Provide accurate, professional, and timely resolutions to customers.
• Deliver excellent customer service and maintain a positive customer experience.
• Understand customer requirements and resolve issues efficiently.
• Follow company policies, quality standards, and process guidelines.
• Maintain proper records of customer interactions.
• Work effectively in a fast-paced customer support environment.

Eligibility Criteria - Freshers

• Graduate candidates can apply.
• Excellent English communication skills are required.
• Comfortable working in rotational shifts and rotational week - offs.
• Good verbal and customer - handling skills.

Eligibility Criteria - Experienced Candidates

• Minimum 6 months of experience in BPO / Customer Support
• Excellent English communication and customer - handling skills.
• Comfortable working in rotational shifts and rotational week - offs.
• Freshers: Up to ₹30,000 CTC
• Experienced Candidates: Up to ₹32,000 CTC

Salary will be offered based on candidate experience, communication skills, and overall suitability for the role.

Work Schedule

• 5.5 Days Working
• Rotational Shifts
• Rotational Week Offs
• Candidates should be comfortable working in night shifts as per business requirements.

Transportation Facility

• Transportation assistance / support available as per applicable shifts and company policy.

Preferred Candidate Profile

• Excellent verbal communication skills in English.
• Strong customer handling and problem-solving skills.
• Good interpersonal and listening skills.
• Ability to work in rotational shifts.
• Immediate joiners or candidates with a short notice period will be preferred.