Customer Care Executive - Jaipur

Talent Advisors; Jaipur; On-site; INR 180,000 - 260,000; Full time

Benefits offered by this job

Transport facility

Incentives

Structured training

Career growth

International exposure

Job summary

Talent Advisors in Jaipur seeks Customer Service Executives to handle international customer interactions via voice, chat, or email. The role emphasizes quality resolutions, professional communication, and strong CSAT outcomes.

Freshers and graduates are welcome. Excellent English, problem-solving, and typing skills are required, with willingness to rotate shifts including night hours for international processes.

Qualifications

• Graduates/Undergraduates may apply.
• Freshers are welcome.
• Excellent verbal and written English communication.
• Good listening and interpersonal skills.
• Strong problem-solving and customer-handling abilities.
• Basic computer knowledge and typing skills.
• Willingness to work in rotational shifts, including night shifts for international processes.
• Comfortable working from Jaipur office.

Responsibilities

• Handle queries via voice/chat/email depending on process.
• Understand customer concerns and provide resolutions.
• Maintain professional and courteous communication with customers.
• Aim for high CSAT and service quality.
• Document interactions accurately in CRM/system.
• Follow company policies and quality standards.
• Meet productivity, quality and customer-service targets.
• Escalate complex issues when needed.
• Maintain positive customer experience throughout interactions.

Skills

English communication

Problem-solving

Listening skills

Interpersonal skills

Typing skills

Education

Graduates/Undergraduates

Job description

We are hiring Customer Service Executives for a reputed Multinational Company in Jaipur.

The role involves interacting with international customers, understanding their concerns, providing accurate resolutions, and ensuring a high-quality customer experience.

If you have excellent English communication skills, a customer-first approach, and strong problem-solving abilities, this could be an excellent opportunity to build your career with an MNC.

Key Responsibilities

• Handle customer queries through voice/chat/email, depending on the process.
• Understand customer concerns and provide appropriate resolutions.
• Maintain professional and courteous communication with customers.
• Ensure high levels of Customer Satisfaction (CSAT) and service quality.
• Accurately document customer interactions in the CRM/system.
• Follow company policies, process guidelines and quality standards.
• Meet defined productivity, quality and customer-service targets.
• Escalate complex issues to the appropriate team whenever required.
• Maintain a positive and professional customer experience throughout every interaction.

Eligibility Criteria

• Graduates / Undergraduates can apply, depending on process requirements.
• Freshers and candidates with prior customer service/BPO experience are welcome.
• Excellent verbal and written English communication skills.
• Good listening and interpersonal skills.
• Strong problem-solving and customer-handling abilities.
• Basic computer knowledge and typing skills.
• Willingness to work in rotational shifts, including night shifts, for international processes.
• Candidates should be comfortable working from the Jaipur office.

What We Offer

• Opportunity to work with a reputed MNC.
• Attractive salary package.
• Performance-based incentives, wherever applicable.
• Structured training and onboarding.
• International customer-service exposure.
• Opportunities for career growth into Quality, Training, SME and Team Leadership roles.
• Employee benefits as per company policy.
• Transport/cab facility may be available for eligible shifts/processes.