Customer Service Representative

Keka Inc.; Jaipur; On-site; INR 200,000 - 320,000; Full time

Benefits offered by this job

Competitive salary package

International process exposure

Training and development

Job summary

Keka Inc. in Jaipur, Rajasthan, is hiring a Customer Support Representative (CSR) for international processes. The role involves voice-based support with calls, emails, and chat, including night shifts.

Freshers or candidates with up to 6 months of international customer service experience are encouraged to apply. Impeccable communication and problem-solving skills are essential.

Qualifications

• Bachelor's or Master's degree in: B.Sc., M.Sc., BCA, MCA, B.Tech

Responsibilities

• Communicate with customers through inbound and outbound calls.
• Respond to customer inquiries via email and chat support channels.
• Provide accurate information regarding products, services, and processes.
• Resolve customer concerns and complaints professionally and efficiently.
• Maintain detailed records of customer interactions and resolutions.
• Handle multiple customer conversations and tasks simultaneously.
• Collaborate with internal teams to ensure timely issue resolution.
• Meet quality, productivity, and customer satisfaction targets.
• Follow company policies, procedures, and service standards.

Job description

Customer Support Representative (CSR) – International Process

Location

Jaipur, Rajasthan

Employment Type

Full-Time

Shift

Rotational Shift - (Includes Night Shift)

About the Role

We are looking for enthusiastic and customer-focused Customer Support Representatives (CSR) to join our growing team. This role is ideal for freshers, trainees, or professionals with up to 6 months of experience in international customer support processes, particularly voice-based support.

The successful candidate will interact with customers through calls, emails, and chat channels, providing exceptional service while ensuring customer satisfaction. If you possess excellent communication skills, are comfortable working in night shifts, and enjoy helping customers solve problems, we would love to hear from you.

Key Responsibilities

• Communicate with customers through inbound and outbound calls.
• Respond to customer inquiries via email and chat support channels.
• Provide accurate information regarding products, services, and processes.
• Resolve customer concerns and complaints professionally and efficiently.
• Maintain detailed records of customer interactions and resolutions.
• Handle multiple customer conversations and tasks simultaneously.
• Collaborate with internal teams to ensure timely issue resolution.
• Meet quality, productivity, and customer satisfaction targets.
• Follow company policies, procedures, and service standards.

Required Qualifications

• Bachelor's or Master's degree in:
  • B.Sc.
  • M.Sc.
  • BCA
  • MCA
  • B.Tech
• Freshers, trainees, or candidates with up to 6 months of experience in international customer service or calling processes are encouraged to apply.
• Immediate joiners preferred.

Required Skills

• Excellent verbal and written English communication skills.
• Strong customer service orientation and interpersonal skills.
• Ability to handle email, chat, and voice support effectively.
• Good multitasking and time-management abilities.
• Strong problem-solving and active listening skills.
• Basic computer proficiency and familiarity with MS Office applications.
• Ability to work independently and as part of a team.
• Comfortable working in night shifts and a fast-paced environment.

What We Offer

• Competitive salary package.
• International process exposure.
• Professional training and career development opportunities.
• Supportive and collaborative work environment.
• Performance-based growth opportunities.
• Employee engagement activities and rewards programs.

Required Skills

customer support international Calling Call support