Customer Care Representative

Magpie Placement Services; Jaipur; On-site; INR 336,000 - 384,000; Full time

Benefits offered by this job

Night shift allowance

Cab facility for female employees

Training and development programs

Performance-based incentives

Job summary

Magpie Placement Services in Jaipur, Rajasthan is seeking a Customer Support Executive (Fresher & Experienced) for an International Process. The role requires handling customer queries, providing clear information, and resolving issues with a customer-first approach.

Freshers and experienced candidates are welcome, with immediate joining preferred. Rotational night shifts are typical, and CTC up to ₹3.2 LPA depending on experience and skills.

Qualifications

• Graduate in any discipline with strong communication skills.
• Good command of written and spoken English and basic computer knowledge.
• Willingness to learn and adapt to customer service processes.

Responsibilities

• Handle customer queries and concerns through calls.
• Provide accurate product, service and policy information.
• Understand issues and provide appropriate solutions.
• Maintain records of customer interactions in CRM systems.
• Follow up on unresolved queries and ensure timely closure.

Skills

Verbal communication

Written communication

Customer handling

MS Office

Interpersonal skills

Problem solving

Education

Graduate in any discipline

Tools

CRM tools

Job description

Job Title: Customer Support Executive (Fresher & Experienced)

Location: Jaipur, Rajasthan

Employment Type: Full-Time

Joining: Immediate Joiners Preferred

Shifts: Rotational Shifts (Night Shifts Mostly)

CTC: Up to ₹3.0 LPA - ₹3.2 LPA (₹28,000 - ₹32,000 per month equivalent CTC, based on experience and skills)

About the Role

We are looking for customer-focused and enthusiastic Customer Support Executives to join our team for an International Process in Jaipur. The opportunity is open to both freshers and experienced candidates who are interested in customer service and enjoy assisting customers with their queries and concerns.

The ideal candidate should have strong communication skills, a customer-oriented approach, and good problem-solving abilities. Candidates who are available for immediate joining will be preferred.

Key Responsibilities

• Handle customer queries and concerns through calls.
• Provide accurate information related to products, services, and company policies.
• Understand customer issues and provide appropriate solutions.
• Handle complaints and service requests professionally and efficiently.
• Ensure a positive customer experience through effective communication.
• Maintain accurate records of customer interactions in CRM systems.
• Follow up on unresolved queries and ensure timely closure of customer issues.

Required Skills

For Freshers

• Graduate in any discipline.
• Strong verbal and written communication skills.
• Basic computer knowledge and familiarity with MS Office.
• Good interpersonal and customer-handling skills.
• Positive attitude with a willingness to learn.
• Ability to communicate clearly and professionally with customers.

For Experienced Candidates

• 6 months to 4 years of experience in Customer Support, Customer Service, BPO, Call Center, or related roles.
• Prior experience handling customer queries and resolving customer issues.
• Knowledge of CRM tools and customer support processes will be an advantage.
• Strong communication, problem-solving, and multitasking abilities.
• Ability to work effectively in rotational and night shifts.
• Competitive CTC of up to ₹3.0 LPA - ₹3.2 LPA.
• Performance-based incentives, as applicable.
• Career growth and learning opportunities.
• Cab facility for female employees during odd hours.
• Night allowance of ₹180 per day for male employees.
• Training and development programs.
• Supportive and professional work environment.