Customer Care Executive

GIST Management Solutions; Indore District, Gurugram District, Jaipur Municipal Corporation; On-site; INR 240,000 - 320,000; Full time

Benefits offered by this job

Relocation bonus

Hotel accommodation

Cab facilities

Job summary

GIST Management Solutions is conducting a mass hiring drive in Jaipur for 500+ Customer Support Executive positions. Freshers and experienced candidates from Jaipur, Indore, Gurgaon, and pan-India are welcome to apply. Roles involve Voice, Chat, Email, and Blended processes with international exposure and relocation support.

Excellent English communication is essential, with shifts including US/UK timings. Office location is Jaipur, with relocation benefits and hotel accommodation provided as

Qualifications

• Excellent English communication skills.
• Strong verbal and written English ability.
• Basic computer knowledge and multitasking ability.
• Typing and written communication skills for Chat/Email profiles.

Responsibilities

• Handle customer interactions via Voice, Chat, Email, and Blended processes.
• Provide accurate, professional, timely solutions to customer queries.
• Manage inquiries, complaints, service requests, and escalations with professionalism.
• Communicate confidently with US/UK customers for international voice processes.
• Deliver exceptional customer experiences across all interactions.
• Coordinate with internal teams to resolve customer concerns.
• Maintain accurate customer information and case details.
• Follow SOPs, guidelines, quality standards and compliance.
• Meet quality, productivity, CSAT and process targets.
• Own customer concerns until resolution and closure.
• Identify opportunities to improve satisfaction and service quality.
• Learn and adapt to new processes, products, and systems.
• Collaborate with team to support business objectives.

Skills

Excellent English communication

Verbal and written English

Basic computer knowledge

Typing for Chat/Email

Tools

Chat/Email platforms

Job description

CUSTOMER SUPPORT EXECUTIVE

Voice | Chat | Email | Blended Process

Office Location: Jaipur

Hiring Candidates From: Jaipur | Indore | Gurgaon

Candidates from other cities/states across India can also apply

Freshers & Experienced Candidates Welcome

We are conducting a massive hiring drive for 500+ Customer Support Executive positions in Jaipur.

If you have excellent English communication skills, a customer-focused approach, and the confidence to interact professionally with customers, this is an excellent opportunity to build your career in the

Customer Experience / BPO industry.

WHO CAN APPLY?

• Freshers are welcome.
• Experienced candidates from BPO, Customer Service, Contact Centre, International Voice, Chat, Email or Blended processes can apply.
• Candidates with excellent English communication skills will be preferred.
• Candidates willing to relocate to Jaipur can apply.
• Candidates from Indore and Gurgaon are especially welcome.
• Pan-India candidates can apply for the available opportunities.

KEY RESPONSIBILITIES

• Handle customer interactions through Voice, Chat, Email and Blended Processes.
• Understand customer requirements and provide accurate, professional and timely solutions.
• Handle customer queries, complaints, service requests and escalations with patience and professionalism.
• For international voice processes, confidently communicate with US/UK customers.
• Deliver an exceptional customer experience across every interaction.
• Identify customer concerns and coordinate with internal teams whenever required.
• Maintain accurate customer information, interaction records and case details.
• Follow defined SOPs, process guidelines, quality standards and compliance requirements.
• Meet assigned Quality, Productivity, TAT, CSAT and process targets.
• Manage multiple customer interactions while maintaining accuracy and professionalism.
• Take complete ownership of customer concerns until proper resolution and closure.
• Identify opportunities to improve customer satisfaction and service quality.
• Learn and adapt quickly to new processes, products, systems and technologies.
• Work collaboratively with team members and contribute towards overall business objectives.

PREFERRED CANDIDATE PROFILE

Communication is the KEY requirement.

We are looking for candidates with excellent to very excellent English communication skills.

Candidates should have:

• Strong verbal and written English communication.
• Excellent pronunciation, clarity and confidence while speaking.
• Strong listening and customer-handling skills.
• Professional and positive communication style.
• Ability to understand customer concerns quickly.
• Strong problem-solving and decision-making abilities.
• Good interpersonal and relationship-management skills.
• Basic computer knowledge.
• Ability to work on multiple systems and applications.
• Good typing and written communication skills for Chat/Email profiles.
• Customer-focused and solution-oriented mindset.
• Ability to work under pressure in a fast-paced BPO environment.
• Willingness to work in rotational shifts, including US/UK shifts.

WORK SCHEDULE

• 5 Days Working
• Rotational Shifts
• Rotational Week-Offs
• US/UK Shifts for International Voice Processes
• Two days' weekly off as per business/process requirements

RELOCATION BENEFITS

• 10,000 Relocation Bonus
• 10 Days Hotel Accommodation
• Cab Facilities

Candidates can relocate from Indore, Gurgaon, Delhi, Noida, Chandigarh, Bhopal, Mumbai, Pune and other cities/states across India, subject to applicable process/company eligibility.

WHY SHOULD YOU APPLY?

• 500+ Customer Support Executive openings
• Opportunity to work in a professional BPO environment
• International customer exposure
• Voice, Chat, Email & Blended process opportunities
• Excellent learning and career-growth opportunities
• Develop professional communication and customer-management skills
• Relocation support for eligible candidates
• Opportunity for both freshers and experienced professionals

HR Contact: Raj Wani
92165 77366

Office Location: Jaipur

Hiring Locations: Jaipur | Indore | Gurgaon
Openings: 500+

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