Process Associate : Customer Support : Max 35K : Grads and UG : Apply
Outpace Consulting Services
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Benefits offered by this job
Job summary
Outpace Consulting Services invites applications for Customer Support Executives in Mohali and Jaipur. Roles include Domestic or International Voice, Email or Chat support, based on process and performance.
Freshers and experienced candidates can apply; strict English for international processes; 5 days working with rotational shifts; immediate joiners preferred. Roles involve handling queries, resolving issues, maintaining quality, and using company systems; relocation support may be available
Qualifications
- Fresher or experienced candidates welcome.
- Graduate or undergraduate depending on process.
- Excellent English and Hindi communication.
- Comfortable with rotating shifts.
- Immediate joining preferred.
Responsibilities
- Handle customer queries through voice, email, and chat.
- Provide accurate and timely resolutions.
- Maintain professional, customer-friendly interactions.
- Record and update customer information in the system.
- Escalate complex issues as needed.
- Meet quality, productivity, CSAT, and TAT standards.
- Collaborate with team and support functions.
- Learn products, systems and service tools.
- Ensure high levels of customer satisfaction.
Skills
Education
Tools
Job description
We are hiring Customer Support Executives for leading BPO operations in Mohali and Jaipur.
Candidates may be aligned to Domestic or International Voice / Email / Chat Support depending on communication, experience, assessment performance and current openings.
Mohali | Jaipur
15,000 20,000 CTC
Up to 25,000 CTC
Up to 35,000 CTC
Final CTC will depend on relevant experience, last drawn salary, communication and assessment performance.
- Freshers and experienced candidates can apply
- Graduate / Undergraduate opportunities available depending on process
- 24x7 / Rotational Shifts
- 5 Days Working
- Rotational Weekly Offs
- Transport as per Company Policy
- Excellent English Communication required for International Processes
- Immediate Joiners Preferred
- Candidates should not have examinations scheduled in the next 6 months
- Outstation candidates may be eligible for relocation support depending on the process
- Guest-house / temporary accommodation assistance may be available for eligible outstation candidates as per company policy
- Handle customer queries through voice calls, email and/or chat support
- Understand customer concerns and provide accurate and timely resolutions
- Assist customers with service, account, product or process-related queries
- Maintain a professional and customer-friendly approach during every interaction
- Record and update customer information accurately in the system
- Follow defined process, quality and compliance guidelines
- Escalate complex or unresolved cases to the appropriate team
- Maintain required standards for quality, productivity, CSAT and TAT
- Work collaboratively with team members and support functions
- Learn company products, systems, processes and customer-service tools
- Ensure high levels of customer satisfaction and service quality
CTC: 15,000 20,000
Ideal for candidates starting their BPO career.
- Fresher
- Graduate / Undergraduate depending on process
- Good Hindi + basic/good English communication
- Customer-handling ability
- Comfortable with rotational shifts
- Basic computer knowledge
- Immediate joining preferred
Handle domestic customer queries through voice or support channels, understand concerns and provide appropriate resolutions while maintaining service-quality standards.
CTC: Up to 25,000
- Fresher
- Graduate / Undergraduate depending on process
- Excellent spoken and written English
- Good fluency, grammar and confidence
- Comfortable with rotational/night shifts
- Strong customer-service orientation
- Basic computer and typing skills
Handle international customer interactions through voice, email and/or chat, identify customer concerns, provide accurate resolutions and maintain required international customer-service and quality standards.
CTC: Up to 35,000
Experience: Relevant BPO / Customer Support experience preferred.
- International Voice / Chat / Blended / Customer Support experience
- Strong spoken and written English
- Good customer-handling and objection-handling skills
- Knowledge of basic KPIs such as CSAT, AHT, Quality, SLA/TAT
- Comfortable with rotational shifts
- Immediate / short-notice joiners preferred
Handle international customer queries, provide effective resolutions, manage escalations, maintain process KPIs and deliver a high-quality customer experience.
- Strong verbal and written communication
- Customer-centric approach
- Problem-solving ability
- Basic computer knowledge
- Typing and system-handling skills
- Active listening
- Multitasking
- Time management
- Teamwork
- Positive and professional attitude
- Candidates must be comfortable with the applicable shift structure
- No examinations planned in the next 6 months
- International-process selection will depend heavily on English > communication and assessment score
- Final process and salary alignment will depend on eligibility, experience and available openings
- Immediate joiners will be preferred
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