Hiring Customer Support Executive For International BPO | Jaipur

THR Consultants; Jaipur; On-site; INR 301,320 - 357,120; Full time

Benefits offered by this job

Cab facility for eligible night shifts

Structured training and career growth opportunities

Complimentary accommodation for up to 10 days for relocating candidates

One-way travel reimbursement

Job summary

THR Consultants is seeking Customer Support Representatives for a leading global customer experience organization based in Jaipur, Rajasthan. This role is ideal for both freshers and experienced professionals looking to build a career in the international BPO sector.

Responsibilities include managing customer interactions, resolving issues effectively, and ensuring high levels of customer satisfaction. Eligible candidates can look forward to structured training and relocation support, along with a compensation package that varies based on experience.

Qualifications

• Education: Graduates and Undergraduates are eligible to apply.
• Freshers are welcome to apply.
• Candidates with up to 1 year of customer support or BPO experience may also apply.

Responsibilities

• Handle customer interactions through Voice support channels.
• Resolve customer concerns and queries in a timely and professional manner.
• Deliver exceptional customer service while maintaining high customer satisfaction levels.
• Maintain a customer-centric approach while handling multiple interactions.

Skills

Excellent verbal and written English communication skills

Strong customer service orientation

Basic technical aptitude and problem-solving ability

Ability to work in a fast-paced environment

Comfortable working in rotational and night shifts

Good interpersonal and communication skills

Education

Graduates and Undergraduates

Job description

Interested candidates directly connect with Ms. Afreen-9320613279

About the Opportunity

We are hiring Customer Support Representatives for a leading global customer experience and business process management organization. This role offers an excellent opportunity for freshers and experienced professionals to build a successful career in the international BPO industry while working with global customers and advanced support processes.

Key Responsibilities

• Handle customer interactions through Voice support channels.
• Resolve customer concerns and queries in a timely and professional manner.
• Deliver exceptional customer service while maintaining high customer satisfaction levels.
• Maintain a customer-centric approach while handling multiple interactions.

Eligibility Criteria

Education: Graduates and Undergraduates are eligible to apply.

Experience

• Freshers are welcome.
• Candidates with up to 1 year of customer support or BPO experience may also apply.

Required Skills

• Excellent verbal and written English communication skills.
• Strong customer service orientation.
• Basic technical aptitude and problem-solving ability.
• Ability to work in a fast-paced environment.
• Comfortable working in rotational and night shifts.
• Good interpersonal and communication skills.

Compensation & Benefits

Freshers

• Total Package: 30,000 per month
• Fixed CTC: 27,000
• Performance Incentive (PLI): 3,000

Experienced Candidates (1 Year Experience)

• Total Package: 32,000 per month
• Fixed CTC: 28,800
• Performance Incentive (PLI): 3,200

Work Schedule

• 5 Days Working
• Rotational Weekly Offs
• 9.5 Hours Shift (Including Breaks)
• Work From Office

Additional Benefits

• Cab facility available for eligible night shifts as per company policy.
• Structured training and career growth opportunities.

Relocation Support (For Outstation Candidates)

Eligible candidates relocating from other cities may receive:

• Complimentary accommodation for up to 10 days (shared occupancy).
• One-way travel reimbursement (Bus/Train).
• Relocation assistance up to 10,000 as per company policy.