Customer Support Associate

nan; Rajasthan; On-site; INR 335,000 - 391,000; Full time

Benefits offered by this job

Both-Side Cab Facility

5.5 Days Working

Night Shift / Rotational Shift

Health insurance

Life insurance

Provident Fund

Flexible schedule

Job summary

Ecliptic Insight is hiring Customer Support Executives for our Jaipur office in Rajasthan. We seek candidates with excellent communication skills who can handle voice, chat, and email queries and work in night or rotational shifts.

Both freshers and experienced professionals are welcome to apply. CTC offered ranges from ₹30,000 to ₹35,000 per month with a 5.5-day week and cab facility, creating a productive, growth-oriented environment.

Qualifications

• Freshers and experienced candidates can apply.
• Excellent verbal and written communication skills.
• Strong customer-handling and interpersonal skills.
• Good listening and problem-solving abilities.
• Willing to work night shifts or rotational shifts.
• Comfortable working from Jaipur office.
• Immediate joiners or candidates with short notice period preferred.

Responsibilities

• Handle customer queries through voice/chat/email as per process requirements.
• Provide accurate and timely resolutions to customer concerns.
• Maintain a high level of customer satisfaction and service quality.
• Understand customer requirements and provide appropriate solutions.
• Maintain proper documentation and update customer information in the system.
• Follow company policies, process guidelines, and quality standards.
• Achieve assigned performance and productivity targets.
• Escalate complex issues to the appropriate team whenever required.

Skills

Communication skills

Verbal communication

Written communication

Customer handling

Interpersonal skills

Listening skills

Problem-solving

MS Office

Tools

MS Office

Job description

Customer Support Executive – Jaipur

Location: Jaipur, Rajasthan
Work Mode: Work From Office
Experience: Freshers & Experienced Candidates
Salary: ₹30,000 – ₹35,000 CTC per month
Working Days: 5.5 Days
Shift: Night Shift / Rotational Shift
Transport: Both-Side Cab Facility

Job Overview

We are currently hiring Customer Support Executives for our Jaipur location. We are looking for candidates with excellent communication skills who are passionate about customer service and willing to work in night or rotational shifts.

Both freshers and experienced candidates are welcome to apply.

Key Responsibilities

• Handle customer queries through voice/chat/email as per process requirements.
• Provide accurate and timely resolutions to customer concerns.
• Maintain a high level of customer satisfaction and service quality.
• Understand customer requirements and provide appropriate solutions.
• Maintain proper documentation and update customer information in the system.
• Follow company policies, process guidelines, and quality standards.
• Achieve assigned performance and productivity targets.
• Escalate complex issues to the appropriate team whenever required.

Eligibility Criteria

• Freshers and experienced candidates can apply.
• Excellent verbal and written communication skills.
• Strong customer-handling and interpersonal skills.
• Good listening and problem-solving abilities.
• Comfortable working in night shifts or rotational shifts.
• Basic computer knowledge and familiarity with MS Office.
• Candidates should be willing to work from the Jaipur office.
• Immediate joiners or candidates with a short notice period will be preferred.

Salary & Benefits

• CTC: ₹30,000 – ₹35,000 per month
• Both-Side Cab Facility
• 5.5 Days Working
• Night Shift / Rotational Shift
• Professional and growth-oriented work environment
• Career growth opportunities
• Training and onboarding support

Why Join Us?

• Attractive salary package
• Transportation facility
• Opportunity for both freshers and experienced professionals
• Exposure to an international/customer-service environment
• Growth and learning opportunities

Interested Candidates

If you are interested in building your career in Customer Support and meet the above requirements

Contact Details: 8796033116(Rohit)

[e-mail]

Pay: ₹23,000.00 - ₹30,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Life insurance
• Provident Fund

Work Location: In person