International Voice and Chat Process Executive

Lyros Technologies Pvt Ltd-CMMI Level 3; Hyderabad; On-site; INR 250,000 - 420,000; Full time

Job summary

Lyros Technologies Pvt Ltd-CMMI Level 3 in Andhra Pradesh invites an International Voice and Chat Process Executive to join our customer service team in Andhra Pradesh. You will handle international client inquiries via voice and chat with professionalism.

Strong English communication and a customer‑centric mindset are essential, along with the ability to multitask in a fast‑paced environment. You will document interactions, follow up on unresolved issues, and collaborate with other departments

Qualifications

• Excellent verbal and written communication in English.
• Experience in international voice and chat processes is preferred.
• Ability to handle inquiries and resolve issues efficiently.
• Able to work in a fast-paced environment and manage multiple tasks.
• Familiarity with customer service software and tools is a plus.

Responsibilities

• Engage with customers via voice and chat, addressing queries and providing solutions.
• Maintain professionalism and empathy with clients from diverse backgrounds.
• Document customer interactions accurately and follow up on unresolved issues.
• Collaborate with team members and other departments to enhance service delivery.
• Stay updated on product knowledge and company policies to provide accurate information.

Skills

Communication skills

Voice & chat support

Problem solving

Multitasking

CS tools familiarity

Job description

We are seeking a dedicated and enthusiastic International Voice and Chat Process Executive to join our dynamic team in Andhra Pradesh. The ideal candidate will be responsible for providing exceptional customer service through both voice and chat channels, ensuring a positive experience for our international clients. This role requires strong communication skills, a customer-centric approach, and the ability to handle inquiries and resolve issues efficiently.

Key Responsibilities

• Engage with customers through voice and chat platforms, addressing their queries and providing solutions in a timely manner.
• Maintain a high level of professionalism and empathy while interacting with clients from diverse backgrounds.
• Document customer interactions accurately and follow up on unresolved issues to ensure customer satisfaction.
• Collaborate with team members and other departments to enhance service delivery and improve processes.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Required Skills

• Excellent verbal and written communication skills in English.
• Experience in international voice and chat processes is preferred.
• Strong problem-solving abilities and a proactive approach to customer service.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Familiarity with customer service software and tools is a plus.