Customer Support Executive

Lyros Technologies Pvt Ltd-CMMI Level 3; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Lyros Technologies Pvt Ltd-CMMI Level 3 in Karnataka/Andhra Pradesh seeks a dedicated Customer Support Executive to join our dynamic team. The ideal candidate will have strong customer support background, especially in an international call center, and thrive in a 24x7 operations environment.

You will handle inquiries via phone, email, and chat, resolve issues promptly, and collaborate with peers to enhance service delivery.

Qualifications

• Experience in customer support, preferably in international call center.
• Excellent verbal and written communication.
• Capable of multi-tasking in a fast-paced setting.
• Familiar with AI tools in customer service (plus).
• Experience with Sutherland or similar platforms is advantageous.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues promptly and effectively.
• Handle customer interactions through various channels (phone, email, and chat), ensuring a seamless experience.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Utilize AI tools and technologies to enhance customer interactions and streamline processes.
• Maintain accurate records of customer interactions and feedback to inform service improvements.
• Participate in training and development programs to enhance skills and knowledge in customer support best practices.

Skills

Customer support experience

Strong communication

Multi-tasking in fast-paced env

AI tools familiarity

Tools

Sutherland

Job description

We are seeking a dedicated Customer Support Executive to join our dynamic team in Karnataka and Andhra Pradesh. The ideal candidate will have a strong background in customer support, particularly within an international call center environment. This role is crucial in ensuring that our customers receive the highest level of service and support, especially in a 24x7 operational setting.

Key Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues promptly and effectively.
• Handle customer interactions through various channels, including phone, email, and chat, ensuring a seamless experience.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Utilize AI tools and technologies to enhance customer interactions and streamline processes.
• Maintain accurate records of customer interactions and feedback to inform service improvements.
• Participate in training and development programs to enhance skills and knowledge in customer support best practices.

Required Skills

• Proven experience in customer support, preferably in an international call center.
• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Familiarity with AI technologies and their application in customer service is a plus.
• Experience with Sutherland or similar platforms is advantageous.

If you are passionate about providing excellent customer service and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity. Join us in delivering outstanding support to our customers and contributing to our team's success.