Customer Support Executive - Chat

TP; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Teleperformance is seeking a skilled Chat Support Representative in Hyderabad to join our fast-paced team. You will handle customer inquiries via chat, resolve issues, and maintain product knowledge to provide accurate information.

Ideal candidates have 1–6 years of customer support experience, excellent communication, and proficiency with CRM tools. You will collaborate with colleagues and adapt quickly to changing processes to deliver outstanding service.

Qualifications

• Strong understanding of customer support principles and practices.
• Excellent communication and interpersonal skills.
• Ability to work in a dynamic, fast-paced environment.
• Proficient with chat support systems and CRM tools.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize advanced support technologies and processes to achieve outstanding results and improve customer satisfaction.
• Collaborate with team members to achieve common goals and objectives, promoting a positive and productive work environment.
• Develop and maintain thorough knowledge of products and services, providing accurate information to customers.
• Identify and escalated complex issues to senior team members or supervisors when necessary.
• Continuously monitor and enhance customer interactions, suggesting improvements to processes and procedures.

Skills

Customer support

Chat support

CRM tools

Communication

Problem solving

Multitasking

Adaptability

Tools

CRM platforms

Chat software

Job description

We are looking for a highly skilled and experienced Chat Support Representative to join our team in Hyderabad. The ideal candidate will have 1-6 years of experience in customer support, with excellent communication skills and the ability to work in a fast-paced environment.

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize advanced support technologies and processes to achieve outstanding results and improve customer satisfaction.
• Collaborate with team members to achieve common goals and objectives, promoting a positive and productive work environment.
• Develop and maintain thorough knowledge of products and services, providing accurate information to customers.
• Identify and escalated complex issues to senior team members or supervisors when necessary.
• Continuously monitor and enhance customer interactions, suggesting improvements to processes and procedures.

Job Requirements

• Strong understanding of customer support principles and practices, with excellent problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
• Ability to work in a dynamic and rapidly changing environment, prioritizing tasks and managing multiple projects simultaneously.
• Proficient in using computer applications and software, including chat support systems and CRM tools.
• Strong analytical and critical thinking skills, with attention to detail and accuracy.
• Ability to adapt to new processes and procedures, demonstrating flexibility and a willingness to learn and grow.

About Company

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.