International Chat Process Executive

Lyros Technologies Pvt Ltd-CMMI Level 3; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Lyros Technologies Pvt Ltd-CMMI Level 3 is seeking an International Chat Process Executive based in Andhra Pradesh to handle customer inquiries via chat and deliver high-quality service for international clients.

The role focuses on timely, accurate responses, documentation of interactions, and collaboration with team members to improve processes while keeping up-to-date with product knowledge and company policies.

Qualifications

• Strong communication skills, both written and verbal.
• Ability to work in a fast-paced environment and handle multiple chats simultaneously.
• Customer-oriented mindset with a focus on delivering quality service.
• Basic computer skills and familiarity with chat software.

Responsibilities

• Engage with customers through chat to address queries and provide solutions promptly.
• Maintain a positive and professional demeanor while interacting with customers.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve processes and enhance customer experience.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Skills

Written communication

Verbal communication

Chat support

Multitasking

Job description

We are seeking an International Chat Process Executive to join our dynamic team in Andhra Pradesh. This role is ideal for individuals who are passionate about providing exceptional customer service through non-voice communication channels. As an International Chat Process Executive, you will be responsible for managing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Engage with customers through chat to address their queries and provide solutions in a timely manner.
• Maintain a positive and professional demeanor while interacting with customers.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve processes and enhance customer experience.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Required Skills:

• Strong communication skills, both written and verbal.
• Ability to work in a fast-paced environment and handle multiple chats simultaneously.
• Customer-oriented mindset with a focus on delivering quality service.
• Basic computer skills and familiarity with chat software.