Customer Support Representative | International BPO

Mayank Maheshwari; West Bengal; Vor Ort; INR 201.000 - 357.000; Vollzeit

Benefits dieser Stelle

5-Day Working Week (Mon-Fri)

Pick-up Facility Available

Fixed Salary

Annual Bonus

Zusammenfassung

Mayank Maheshwari is seeking a dedicated Customer Service Representative to handle incoming calls, verify identities, and update customer data in our CRM system. You will resolve queries, provide solutions, and upsell where appropriate, while maintaining exceptional service standards.

The role emphasizes fast-paced support, collaboration with international teams, and adherence to KPIs. A professional, customer‑oriented mindset is essential, with a focus on satisfaction and relationship-building.

Qualifikationen

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using computer applications and software.
• Strong analytical and troubleshooting skills.
• Experience working in an international BPO setting is preferred.

Aufgaben

• Answer incoming calls from customers and assist them with their queries.
• Verify customers' identity by following company procedures before discussing any accounts, products, or information.
• Keep customers' information up to date on the internal CRM system.
• Manage inbound and outbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Provide friendly, courteous service to customers at all times and ensure they finish their call with you satisfied and happy.
• Escalate customer complaints to the management.
• Ensure customers are kept up to date with the progress of their request or service.
• Work in line with company KPIs regarding call volume and service levels.

Kenntnisse

Communication skills

Problem solving

Multitasking

Technical concepts

Analytical skills

International BPO experience

Tools

CRM software

Jobbeschreibung

We are seeking a detail-focused, customer-oriented, and professional Customer Service Representative to join our team! The ideal candidate will have previous experience in a similar setting and keep customer satisfaction at the heart of everything they do. The focus of the role is to take incoming calls from customers to service their requests in a timely manner.

Responsibilities:

• Answer incoming calls from customers and assist them with their queries.
• Verify customers' identity by following company procedures before discussing any accounts, products, or information.
• Keep customers' information up to date on the internal CRM system.
• Manage inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Provide friendly, courteous service to customers at all times and ensure they finish their call with you satisfied and happy.
• Escalate customer complaints to the management.
• Ensure customers are kept up to date with the progress of their request or service.
• Work in line with company KPIs regarding call volume and service levels.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using computer applications and software.
• Strong analytical and troubleshooting skills.
• Experience working in an international BPO setting is preferred.

Perk & Benefit

• 5-Day Working Week (Mon-Fri)
• Pick-up Facility Available
• Fixed Salary
• Annual Bonus

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