Customer Support Associate | International BPO

Talent Acquaintance; Pune District; On-site; INR 200,000 - 350,000; Full time

Job summary

Talent Acquaintance in Pune, India is seeking a chat support specialist to deliver exceptional customer service. You will respond to inquiries via chat and resolve issues promptly while maintaining detailed CRM records.

Ideal candidates have strong written communication, problem-solving abilities, and the capacity to handle multiple tasks in a fast-paced environment. Collaboration with internal teams and continuous product knowledge updates are essential to succeed.

Qualifications

• Proven experience in a customer-facing role, preferably in chat or non-voice BPO.
• Excellent written and verbal communication skills with ability to articulate complex ideas clearly.
• Strong problem-solving skills and ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Chat support

CRM software

Problem solving

Communication skills

Teamwork

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.


• Utilize strong problem-solving skills to address complex customer complaints and concerns.


• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.


• Maintain accurate records of customer interactions using CRM software.


• Continuously update knowledge of products and services to provide accurate information to customers.


• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.


• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.


• Strong problem-solving skills and the ability to think critically and creatively.


• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.


• Proficiency in using CRM software and other support tools.


• Strong attention to detail, ensuring accuracy and quality in work.