Customer Support Specialist

TP; Maharashtra; On-site; INR 200,000 - 320,000; Full time

Benefits offered by this job

6 Days Working (rotational weekoffs)

Shift (Bracket) : 06:00 AM - 09:00 PM

Opportunity to work in anInternational

Professional growth and learningopport

Professional growth and learningopport

Job summary

TP is hiring for an International Customer Service role based in Maharashtra, India. The position involves handling customer queries via calls, emails or chat and providing effective resolutions to ensure high service standards.

Applicants should have at least 1 year of international CS experience, excellent spoken and written English, and a graduate degree is preferred. Immediate joiners or candidates with short notice are welcome. Six days working with a broad shift window.

Qualifications

• Minimum 1 year of experience in International Customer Service.
• Excellent verbal and written English communication skills.
• Strong customer-handling and problem-solving abilities.
• Graduate preferred.
• Immediate joiners / candidates with short notice period preferred.

Responsibilities

• Handle customer queries and provide effective resolutions through calls, emails, or chat.
• Manage customer concerns professionally while maintaining high service standards.
• Understand customer requirements and provide accurate information.
• Maintain proper records of customer interactions and transactions.
• Coordinate with internal teams to resolve customer issues within defined timelines.
• Meet process-specific KPIs such as CSAT, Quality, AHT, and SLA.
• Ensure a positive customer experience throughout the interaction.

Skills

English fluency

Customer service

Problem solving

Attention to detail

Education

Graduate degree preferred

Job description

Industry: BPO / Customer Service

• Handle customer queries and provide effective resolutions through calls, emails, or chat.
• Manage customer concerns professionally while maintaining high service standards.
• Understand customer requirements and provide accurate information.
• Maintain proper records of customer interactions and transactions.
• Coordinate with internal teams to resolve customer issues within defined timelines.
• Meet process-specific KPIs such as CSAT, Quality, AHT, and SLA.
• Ensure a positive customer experience throughout the interaction.
• Minimum 1 year of experience in International Customer Service.
• Excellent verbal and written English communication skills.
• Strong customer-handling and problem-solving abilities.
• Comfortable working in a customer-facing BPO environment.
• Graduate preferred.
• Immediate joiners / candidates with short notice period preferred.

What We Offer

• 6 Days Working (rotational weekoffs)
• Shift (Bracket) : 06:00 AM - 09:00 PM
• Opportunity to work in an International Customer Service Process
• Professional growth and learning opportunities