Customer Support Representative - Hiring Female candidates Only

Mayank Maheshwari; West Bengal; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

5-Day Working Week (Mon-Fri)

Pick-up Facility Available

Fixed Salary

Annual Bonus

Job summary

Mayank Maheshwari is seeking a Customer Service Representative to join our team. The role focuses on taking incoming calls and delivering courteous, timely support to customers.

Responsibilities include answering queries, verifying identity, updating CRM data, handling inbound/outbound calls, following scripts, and escalating issues when needed. A fast-paced environment and strong technical understanding are required.

Qualifications

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using computer applications and software.
• Strong analytical and troubleshooting skills.
• Experience working in an international BPO setting is preferred.

Responsibilities

• Answer incoming calls from customers and assist them with their queries.
• Verify customers' identity by following company procedures before discussing any accounts, products, or information.
• Keep customers' information up to date on the internal CRM system.
• Manage inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Provide friendly, courteous service to customers at all times and ensure they finish their call with you satisfied and happy.
• Escalate customer complaints to the management.
• Ensure customers are kept up to date with the progress of their request or service.
• Work in line with company KPIs regarding call volume and service levels.

Job description

We are seeking a detail-focused, customer-oriented, and professional Customer Service Representative to join our team! The ideal candidate will have previous experience in a similar setting and keep customer satisfaction at the heart of everything they do. The focus of the role is to take incoming calls from customers to service their requests in a timely manner.

Responsibilities:

• Answer incoming calls from customers and assist them with their queries.
• Verify customers' identity by following company procedures before discussing any accounts, products, or information.
• Keep customers' information up to date on the internal CRM system.
• Manage inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Provide friendly, courteous service to customers at all times and ensure they finish their call with you satisfied and happy.
• Escalate customer complaints to the management.
• Ensure customers are kept up to date with the progress of their request or service.
• Work in line with company KPIs regarding call volume and service levels.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using computer applications and software.
• Strong analytical and troubleshooting skills.
• Experience working in an international BPO setting is preferred.

Perk & Benefit

• 5-Day Working Week (Mon-Fri)
• Pick-up Facility Available
• Fixed Salary
• Annual Bonus

HIRING FEMALE CANDIDATES ONLY