Customer Service Associate | International BPO |

Talent Acquaintance; Ernakulam; In loco; INR 250.000 - 450.000; Tempo pieno

Descrizione del lavoro

Talent Acquaintance is seeking a customer support professional to handle inquiries and resolve issues with courtesy. The role requires delivering timely information about products or services and building lasting relationships with customers.

You will collaborate with internal teams to resolve complex complaints, maintain strong product knowledge, and strive to meet quality and sales targets in a fast-paced setting. Excellent communication and teamwork are essential.

Competenze

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Mansioni

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Conoscenze

Communication skills

Multi-tasking

Problem-solving

Analytical thinking

Computer literacy

Adaptability

Teamwork

Strumenti

CRM software

Descrizione del lavoro

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.


• Provide timely and accurate information about products or services.


• Build strong relationships with customers to ensure long-term satisfaction.


• Collaborate with internal teams to resolve complex customer complaints.


• Maintain high product knowledge to effectively address customer concerns.


• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment with multiple priorities.


• Strong problem-solving and analytical skills with attention to detail.


• Proficient in using computer systems and software applications.


• Ability to adapt to changing situations and priorities.


• Strong teamwork and collaboration skills with a positive attitude.