Customer Support Associate | International BPO

Talent Acquaintance; Coimbatore District; On-site; INR 240,000 - 360,000; Full time

Job summary

Talent Acquaintance in Coimbatore, Tamil Nadu, is looking for an enthusiastic customer support associate to handle chat inquiries, resolve issues, and provide accurate information. You will work with a supportive team and maintain detailed records in our CRM.

The role emphasizes clear written and verbal communication, problem-solving, and the ability to manage multiple tasks in a fast-paced environment while continuously updating product knowledge.

Qualifications

• Proven experience in a customer-facing role, preferably in chat or non-voice BPO.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities with critical and creative thinking.
• Ability to work in a fast-paced environment and multitask.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail to ensure accuracy and quality.

Responsibilities

• Provide exceptional customer service through chat support and resolve inquiries professionally.
• Use strong problem-solving skills to address complex customer concerns.
• Collaborate with internal teams to resolve issues and improve experience.
• Maintain accurate records of interactions using CRM software.
• Continuously update knowledge of products and services to assist customers.
• Work effectively in a team to achieve customer satisfaction goals.

Skills

Customer service

Communication

Problem-solving

Teamwork

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.