Customer Service Executive

TP; Navi Mumbai; On-site; INR 250,000 - 450,000; Full time

Benefits offered by this job

5 Days Working

General shift 10:00 AM - 7:00 PM

International CS exposure

Growth opportunities

Job summary

TP is hiring for an International Customer Service executive in Navi Mumbai. The role requires handling queries via calls, emails, or chat, ensuring accurate information and a positive customer experience.

You will coordinate with internal teams to resolve issues and maintain thorough records, while meeting KPIs like CSAT, Quality, AHT, and SLA. We value excellent English communication, strong problem-solving abilities, and at least 1 year of international CS experience.

Qualifications

• Minimum 1 year of experience in International Customer Service.
• Excellent verbal and written English communication skills.
• Graduate preferred.

Responsibilities

• Handle customer queries and provide effective resolutions through calls, emails, or chat.
• Coordinate with internal teams to resolve customer issues within defined timelines.
• Maintain proper records of customer interactions and transactions.
• Meet process-specific KPIs such as CSAT, Quality, AHT, and SLA.
• Ensure a positive customer experience throughout the interaction.
• Understand customer requirements and provide accurate information.

Skills

Customer service

English communication

Problem solving

International CS experience

Education

Graduate degree

Job description

Industry: BPO / Customer Service

• Handle customer queries and provide effective resolutions through calls, emails, or chat.
• Manage customer concerns professionally while maintaining high service standards.
• Understand customer requirements and provide accurate information.
• Maintain proper records of customer interactions and transactions.
• Coordinate with internal teams to resolve customer issues within defined timelines.
• Meet process-specific KPIs such as CSAT, Quality, AHT, and SLA.
• Ensure a positive customer experience throughout the interaction.
• Minimum 1 year of experience in International Customer Service.
• Excellent verbal and written English communication skills.
• Strong customer-handling and problem-solving abilities.
• Comfortable working in a customer-facing BPO environment.
• Graduate preferred.
• Immediate joiners / candidates with short notice period preferred.

What We Offer

• 5 Days Working (rotational weekoffs)
• Fixed General Shift: 10:00 AM - 7:00 PM
• Opportunity to work in an International Customer Service Process
• Professional growth and learning opportunities