International Customer Service Representative

WSNE Consulting Pvt. Ltd.; Gurugram District; On-site; INR 495,000 - 605,000; Full time

Benefits offered by this job

Cab facilities

CTC up to 5.5 LPA

Job summary

WSNE Consulting Pvt. Ltd. invites applications for an International Customer Service Representative for Voice processes based in Gurugram, Haryana.

You will handle international customer queries by voice, provide accurate information, and resolve issues to maintain high service quality and customer satisfaction. The role requires up to 1 year of customer service experience, strong English communication, good listening and problem-solving skills, and a willingness to work in an international

Qualifications

• Good English communication skills required.
• Strong listening, comprehension and problem-solving abilities.
• Ability to multitask and manage customer interactions effectively.

Responsibilities

• Handle customer queries and concerns from international customers through voice calls.
• Provide accurate information regarding products, services, policies, and customer requests.
• Resolve customer issues efficiently while maintaining a professional and customer-friendly approach.
• Understand customer requirements and provide appropriate solutions within defined timelines.
• Maintain high standards of customer satisfaction, service quality, and communication.
• Handle customer complaints professionally and escalation complex issues to the concerned department when required.
• Maintain accurate customer interaction records and update relevant information in the system.
• Follow company policies, standard operating procedures (SOPs), and process guidelines.
• Achieve assigned performance targets related to quality, productivity, customer satisfaction, and response time.
• Ensure clear, polite, and professional communication throughout every customer interaction.
• Coordinate with internal teams to ensure timely resolution of customer concerns.
• Maintain confidentiality of customer information and follow data security guidelines.

Skills

English communication

Multitasking

Problem solving

Customer focus

Job description

We are looking for enthusiastic, customer-oriented, and communication-driven candidates for the position of International Customer Service Representative for Voice processes. The selected candidates will handle international customer queries, provide effective resolutions and ensure a positive customer experience while maintaining service quality standards.

Role & responsibilities

• Handle customer queries and concerns from international customers through voice calls .
• Provide accurate information regarding products, services, policies, and customer requests.
• Resolve customer issues efficiently while maintaining a professional and customer-friendly approach.
• Understand customer requirements and provide appropriate solutions within defined timelines.
• Maintain high standards of customer satisfaction, service quality, and communication.
• Handle customer complaints professionally and escalation complex issues to the concerned department when required.
• Maintain accurate customer interaction records and update relevant information in the system.
• Follow company policies, standard operating procedures (SOPs), and process guidelines.
• Achieve assigned performance targets related to quality, productivity, customer satisfaction, and response time.
• Ensure clear, polite, and professional communication throughout every customer interaction.
• Coordinate with internal teams to ensure timely resolution of customer concerns.
• Maintain confidentiality of customer information and follow data security guidelines.

Preferred candidate profile

• Candidates with up to 1 year of experience in Customer Service (CSE), BPO, or customer support can apply.
• Good English communication skills are required.
• Strong listening, comprehension, and problem-solving abilities.
• Ability to understand customer concerns and provide appropriate resolutions.
• Customer-focused attitude with a positive and professional approach.
• Ability to multitask and manage customer interactions effectively.
• Willingness to work in an international process and rotational shifts, if required.
• Candidates should be adaptable, responsible, and comfortable working in a target-driven environment.

Perks & Benefits

• Cab facilities
• Maximum CTC: Up to 5.5 LPA, depending on candidate experience, skills, and profile suitability.
• Opportunity to work in an international customer service process.
• Career growth opportunities in customer service and operations.
• Professional work environment with opportunities to enhance communication and customer-handling skills.
• Learning and development opportunities to improve process knowledge and professional capabilities.
• Exposure to international customers and professional communication standards.