Technical Support Associate | International BPO

Talent Acquaintance; Chennai District; Presencial; INR 223.000 - 469.000; Jornada completa

Descripción de la vacante

Talent Acquaintance in Chennai, India, is seeking a chat support professional to deliver exceptional customer service and resolve inquiries promptly. You will handle customer interactions via chat, document details, and collaborate with teams to enhance overall satisfaction.

The role requires strong communication, problem-solving, and multi-tasking abilities in a fast-paced environment. The ideal candidate will be proficient with CRM software, possess attention to detail, and capable of

Formación

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.

Responsabilidades

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Conocimientos

Customer facing

Written communication

Problem solving

Multi-tasking

Attention to detail

Herramientas

CRM software

Descripción del empleo

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.


• Utilize strong problem-solving skills to address complex customer complaints and concerns.


• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.


• Maintain accurate records of customer interactions using CRM software.


• Continuously update knowledge of products and services to provide accurate information to customers.


• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.


• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.


• Strong problem-solving skills and the ability to think critically and creatively.


• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.


• Proficiency in using CRM software and other support tools.


• Strong attention to detail, ensuring accuracy and quality in work.