Customer Support Representative

Policybazaar.com; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Policybazaar.com is seeking Customer Service Executives in Gurugram to manage customer inquiries and drive sales. This full-time role involves handling inquiries via phone, providing product information, and assisting customers in decision-making about insurance needs. Ideal candidates should have 0-4 years of experience and demonstrate excellent communication and problem-solving skills. A dynamic work environment with opportunities for growth is part of the offer.

Qualifications

• 0-4 years experience in customer service or sales.
• Ability to handle high-pressure situations.
• Familiarity with CRM systems and basic computer skills.

Responsibilities

• Handle customer inquiries via phone.
• Provide information about products and services.
• Assist customers in making informed decisions on insurance.

Skills

Customer service

Excellent communication

Problem-solving

Interpersonal skills

CRM systems

Education

High School Diploma

Bachelor's degree preferred

Job description

Walk-in interviews only.

No virtual interviews.

Employment Type: Full-time.

Job Description

Policy Bazaar is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Executives. In this role, you will be responsible for managing customer inquiries and driving sales through various channels. This is a blended process position, offering a dynamic work environment where you can grow and develop your skills.

Responsibilities

• Handle customer inquiries via phone.
• Provide detailed information about our products and services.
• Assist customers in making informed decisions about their insurance needs.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer complaints in a professional and timely manner.
• Collaborate with team members to improve customer satisfaction.

Requirements

• Experience: 0-4 years in customer service or sales.
• Excellent communication and interpersonal skills.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Basic computer skills and familiarity with CRM systems.
• Strong problem-solving abilities and attention to detail.
• High School Diploma and Bachelor's degree preferred.