Customer Service Representative

Kriyalogic Technologies; Dadri; On-site; INR 201,000 - 335,000; Full time

Job summary

Kriyalogic Technologies in India is seeking a customer service professional to handle inbound calls, respond to queries, and maintain high service standards. The role focuses on understanding customer concerns, providing accurate information about products, services and processes, recording interactions in the CRM, and escalating complex issues to the appropriate department to ensure customer satisfaction.

You will work in a fast-paced environment, adhere to company policies, and contribute to

Responsibilities

• Handle inbound customer calls and respond professionally to customer queries.
• Understand customer concerns and provide appropriate solutions.
• Resolve complaints and service-related issues efficiently.
• Provide accurate information about products, services, orders, and processes.
• Follow company policies, procedures, and quality standards.
• Record customer interactions and update details in the CRM/system.
• Escalate complex issues to the appropriate department or supervisor.
• Maintain high standards of customer satisfaction and service quality.

Job description

• Handle inbound customer calls and respond professionally to customer queries.
• Understand customer concerns and provide appropriate solutions.
• Resolve complaints and service-related issues efficiently.
• Provide accurate information about products, services, orders, and processes.
• Follow company policies, procedures, and quality standards.
• Record customer interactions and update details in the CRM/system.
• Escalate complex issues to the appropriate department or supervisor.
• Maintain high standards of customer satisfaction and service quality.