Customer Service Representative

TP; Thane; On-site; INR 180,000 - 300,000; Full time

Job summary

TP in Maharashtra is seeking a customer service professional to handle inquiries and resolve issues across multiple channels. You will provide exceptional service while developing deep knowledge of products and services to assist customers effectively.

You will collaborate with internal teams, escalate complex problems to senior management when necessary, and maintain accurate records of all interactions and transactions in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• Proficiency in using computer systems and software.
• Adaptability to changing priorities.
• Graduate degree or equivalent qualification preferred.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional service across multiple channels.
• Collaborate with internal teams to improve satisfaction.
• Develop and maintain thorough knowledge of products and services.
• Identify and escalate complex issues to senior management when needed.
• Maintain accurate records of interactions and transactions.

Skills

Communication skills

Multitasking

Problem solving

CRM software proficiency

Adaptability

Attention to detail

Education

Bachelor's degree or equivalent

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer satisfaction.
• Develop and maintain thorough knowledge of products and services.
• Identify and elevate complex issues to senior management when necessary.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills are essential.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills are required.
• Proficiency in using computer systems and software applications is necessary.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills are vital.
• A graduate degree or equivalent qualification is preferred.