Customer Suppport Representative

Naukri E-hire; Bengaluru; On-site; INR 210,000 - 320,000; Full time

Job summary

Naukri E-hire in Bengaluru is hiring for a customer service role focusing on handling inquiries via phone, processing orders, and maintaining records in the CRM system. No prior experience required, 0-2 years preferred, fresh graduates are welcome to apply.

You will communicate clearly, manage high-pressure situations, and collaborate with senior staff to resolve complex issues, with training provided to become proficient in MS Office tools and core processes.

Qualifications

• 0-2 years of experience in a similar role (customer service).
• Excellent communication skills with the ability to handle high-pressure situations.
• Proficiency in basic computer applications such as MS Office Suite (Word, Excel).
• Fresh graduate or recent college student preferred.

Responsibilities

• Handle customer inquiries, resolve issues, and provide solutions via phone calls.
• Process customer requests for product information, orders, returns, and exchanges.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior representatives or supervisors when necessary.

Skills

Communication skills

Handling high-pressure situations

Education

Fresh graduate or recent college student

Tools

MS Office

Job description

Roles and Responsibilities:

• Handle customer inquiries, resolve issues, and provide solutions via phone calls.
• Process customer requests for product information, orders, returns, and exchanges.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior representatives or supervisors when necessary.

Job Requirements:

• 0-2 years of experience in a similar role (customer service).
• Excellent communication skills with the ability to handle high-pressure situations.
• Proficiency in basic computer applications such as MS Office Suite (Word, Excel).
• Fresh graduate or recent college student preferred.