Customer Service Representative

Advantmed; Ahmedabad District; On-site; INR 279,000 - 446,000; Full time

Job summary

Advantmed is seeking a Customer Service Representative in Gandhinagar, Gujarat, to act as the primary contact for client inquiries and troubleshooting. The role involves providing status updates, escalating issues, and maintaining accurate client logs.

Ideal candidates will have a Bachelor's degree, strong communication, and call center experience, with proficiency in MS Office and CRM systems. This is an on-site role with US shift timings.

Qualifications

• Bachelor's degree required; strong written and verbal communication skills.
• Excellent organization and multitasking abilities.
• Proficiency with MS Office; working with CRM systems is preferred.
• Must have call center experience and should not be pursuing education.

Responsibilities

• Handle client inquiries and serve as the primary contact for troubleshooting.
• Provide status updates and estimated resolution times to clients.
• Escalate issues to appropriate internal teams when necessary.
• Communicate professionally and empathetically to build trust.
• Meet call handling quotas and sales targets as applicable.
• Gather and analyze client data to suggest products or services.
• Provide solutions within timeframes and follow up to ensure resolution.
• Maintain client interaction logs and document paperwork as needed.

Skills

Effective communication

CRM systems

Customer-focused

Presentation skills

Proactive attitude

Deadline adherence

Product knowledge

Time management

Education

Bachelor's degree

Tools

MS Office

Job description

Job Title: Customer Service Representative

Location: Gandhinagar, Gujarat, India (Work from Office)

Shift Timing: US Shift (8 PM IST - 5:30 AM IST)

Job Description:

Customer care representatives assume responsibility for the clients issue and serve as the sole point of contact for all the questions regarding the troubleshooting process. This includes providing the client with information on the anticipated time of resolution to regularly provide updates on the status of the task. Additionally, they take note of any feedback from the customer that could improve their experience and pass it along to the appropriate team for organization execution. Additional responsibilities of a customer care representative include the following:

Key Responsibilities:

• Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
• Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
• Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
• Meet call handling quotas and individual and team sales targets
• Gather and analyze client data to identify possible products or services to recommend to management
• Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
• Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
• Follow communication protocols, rules, and policies

Preferred Skills:

• Effective communication skills
• Knowledge of CRM systems and procedures
• Customer-focused attitude and the capacity to adjust to and handle various personalities
• Excellent presentation and communication abilities
• Possess a proactive strategy for assistance
• The capacity to adhere to deadlines
• Product knowledge
• Time management skills

Competencies:

• Maximize your Interactive Ness
• Collect the maximum of Feedback
• Create a Good Exposure
• Build Inclusiveness
• Be the Top of Mind in Communication
• Have Transparency
• Always Do More than Expected

Required Qualifications:

• Bachelors degree.
• Strong written and verbal communication skills.
• Excellent organization and multitasking abilities.
• Proficiency with MS Office.
• Should not be pursuing Education
• Should have call center experience