Marathi Language Expert

Vcare Call Centers India; Dadri; On-site; INR 167,000 - 234,000; Full time

Job summary

Vcare Call Centers India is seeking Customer Support Executives to manage customer interactions through inbound and outbound calls. You will handle queries, service requests, complaints, follow-ups, order updates, and feedback to ensure a positive customer experience.

The role requires fluent Marathi, excellent communication, and strong problem-solving skills. You will coordinate with internal teams to resolve issues, document interactions, and deliver quality service in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Fluent in Marathi.
• Strong customer-handling and problem-solving abilities.
• Good listening and interpersonal skills.
• Ability to document customer interactions accurately.
• Able to work independently and in a team.
• Customer-oriented attitude with good time-management.

Responsibilities

• Handle inbound customer calls and provide information on products, services, orders, installations, warranties, and after-sales support.
• Make outbound calls for follow-ups, service requests, complaints resolution, and order updates.
• Understand customer concerns and provide appropriate solutions within defined timelines.
• Register, track, and follow up on customer complaints and service requests.
• Coordinate with Sales, Operations, Service, Logistics, and Technical Support to resolve issues.

Skills

Marathi fluency

Verbal communication

Written communication

Customer handling

Problem solving

Listening skills

Interpersonal skills

CRM tools

MS Office

Documentation

Tools

CRM tools

MS Office

Job description

We are looking for customer-focused and communication-oriented Customer Support Executives to manage customer interactions through inbound and outbound calling channels. The role will be responsible for handling customer queries, service requests, complaints, follow-ups, order updates, feedback, and other customer engagement activities throughout the customer support lifecycle. The candidate will also coordinate with relevant internal teams to ensure timely resolution of customer concerns and deliver a positive customer experience.

Key Responsibilities

• Handle inbound customer calls and provide accurate information regarding products, services, orders, installations, warranties, and after-sales support.
• Make outbound calls for customer follow-ups, service requests, complaint resolution, order updates, feedback, and customer engagement.
• Understand customer concerns and provide appropriate solutions within defined timelines.
• Register, track, and follow up on customer complaints and service requests.
• Coordinate with internal departments such as Sales, Operations, Service, Logistics, and Technical Support for issue resolution.

Required Skills

• Excellent verbal and written communication skills.
• The candidate must be fluent in Marathi.
• Strong customer-handling and problem-solving abilities.
• Good listening and interpersonal skills.
• Ability to handle difficult or dissatisfied customers professionally.
• Good follow-up and coordination skills.
• Basic computer knowledge and proficiency in MS Office/CRM tools.
• Ability to accurately document customer interactions.Strong attention to detail and time-management skills.
• Ability to work independently as well as in a team.
• Customer-oriented approach with a positive attitude.

Contact Details

Jagriti 7838422964, Kanchan 8929989912 & Navneet(8700570163) from 10:00AM to 8:00PM. (Monday to Saturday).