Customer Experience Associate

Grassroots BPO Pvt Ltd; Bengaluru; In loco; INR 167.000 - 257.000; Tempo pieno

Descrizione del lavoro

Grassroots BPO Pvt Ltd in Bengaluru is seeking enthusiastic individuals for a Lifestyle Customer Support role. You will handle inbound calls, provide product and order-related assistance, resolve complaints, and ensure a positive customer experience.

This full-time, on-site position welcomes freshers and experienced candidates. Excellent English and regional language communication, basic computer skills, and a customer-first attitude are required.

Competenze

• PUC/12th pass or graduate required.
• Freshers and experienced candidates can apply.
• Good communication in English and regional language as per process.
• Basic computer knowledge and MS Office familiarity.
• Strong listening, problem-solving and interpersonal skills.
• Willingness to work in rotational shifts and rotational week-offs.

Mansioni

• Handle inbound customer calls professionally and efficiently.
• Assist customers with product-related queries, orders, deliveries, returns, exchanges, and refunds.
• Understand customer concerns and provide appropriate resolutions.
• Maintain accurate customer interaction records in the CRM system.
• Escalate unresolved issues to the concerned team.
• Follow call handling procedures, quality standards, and SLAs.
• Achieve defined performance targets, including call quality, customer satisfaction, and productivity.
• Maintain a courteous and customer-friendly approach during every interaction.

Conoscenze

Customer service

Verbal communication

Listening

Interpersonal skills

Data entry

Formazione

12th pass or graduate

Strumenti

MS Office

Descrizione del lavoro

Job Summary

We are looking for customer-focused and enthusiastic individuals to join our Lifestyle Customer Support team. The role involves handling inbound customer calls, addressing queries, providing product and order-related assistance, resolving complaints, and ensuring a positive customer experience.

Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Assist customers with product-related queries, orders, deliveries, returns, exchanges, and refunds as per process guidelines.
• Understand customer concerns and provide appropriate resolutions.
• Maintain accurate customer interaction records in the CRM system.
• Escalate unresolved issues to the concerned team.
• Follow call handling procedures, quality standards, and service-level agreements (SLAs).
• Achieve defined performance targets, including call quality, customer satisfaction, and productivity.
• Maintain a courteous and customer-friendly approach during every interaction.

Eligibility Criteria

• Qualification: PUC / 12th Pass or any graduate.
• Experience: Freshers and experienced candidates can apply.
• Good communication skills in English and the required regional language, as per process requirements.
• Basic computer knowledge and familiarity with MS Office.
• Strong listening, problem-solving, and interpersonal skills.
• Willingness to work in rotational shifts and rotational week-offs.

Key Skills Required

• Customer service and customer relationship management.
• Effective verbal communication.
• Complaint handling and conflict resolution.
• Patience, empathy, and a positive attitude.
• Basic computer and data-entry skills.

Work Requirements

• Full-time, work-from-office role.
• Flexibility to work in rotational shifts.
• Willingness to work on weekends and holidays as per the roster.