Customer Service Representative

Solvios Technology; Ahmedabad District; Sur place; INR 240 000 - 360 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Performance incentives

Career growth

Training program

Mediclaim

Personal accident insurance

Referral bonus

Night shift transport

Meals provided

Relocation reimbursement

Résumé du poste

Solvios Technology, LLC is seeking enthusiastic Customer Service Representatives to join our team in India. You will respond to customer queries via chat, email, and social media, understand concerns, and provide effective solutions while maintaining high satisfaction levels.

Freshers are welcome; 1 year of experience is preferred. The role requires flexibility for rotational shifts (24/7) and relies on strong written communication and basic computer skills.

Qualifications

• Freshers are welcome.
• 1 year or more of customer service experience is preferred.
• Excellent written communication skills with good grammar and spelling.
• Basic computer knowledge.
• Flexibility to work in rotational shifts (24/7 environment).

Responsabilités

• Respond to customer queries through chat, email, and social media.
• Understand customer concerns and provide appropriate solutions.
• Handle customer queries professionally through written communication.
• Make outbound calls to customers and partners whenever required.
• Maintain a positive customer experience and ensure customer satisfaction.

Connaissances

Written communication

Customer service

Multichannel support

Basic computer skills

Description du poste

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives.

If you have excellent written communication skills, enjoy helping people, and can provide effective solutions to customer queries, this opportunity is for you!

Job Description

Key Responsibilities:

Respond to customer queries through chat, email, and social media.

Understand customer concerns and provide appropriate solutions.

Handle customer queries professionally through written communication.

Make outbound calls to customers and partners whenever required.

Maintain a positive customer experience and ensure customer satisfaction.

Qualifications

Requirements:

Freshers are welcome to apply.

1 year or more of customer service experience is preferred.

Excellent written communication skills with good grammar and spelling.

Basic computer knowledge and proficiency.

Flexibility to work in rotational shifts (24/7 environment).

Additional Information

Employee Benefits:

• Competitive salary and performance-based incentives.
• Career growth and internal promotion opportunities.
• Training and development programs.
• Mediclaim and Personal Accident Insurance.
• Employee referral bonus and rewards.
• Free one-way transport during night shifts.
• Subsidized meals and 24/7 cafeteria.
• Free accommodation and meals for 5 days for relocating candidates.
• Relocation ticket fare reimbursement.