Customer Support Representative

Policybazaar.com; Chennai District; On-site; INR 200,000 - 320,000; Full time

Job summary

Policy Bazaar is seeking Customer Service Executives to handle customer inquiries and drive sales across channels. This blended process role offers a dynamic environment where you can grow your skills and contribute to customer satisfaction.

Responsibilities include handling inquiries by phone, providing product details, guiding customers on insurance solutions, maintaining records, resolving complaints professionally, and collaborating with the team to improve service quality.

Qualifications

• Experience: 0-4 years in customer service or sales.
• Excellent communication and interpersonal skills.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Basic computer skills and familiarity with CRM systems.
• Strong problem-solving abilities and attention to detail.
• High School Diploma and Bachelor's degree preferred.

Responsibilities

• Handle customer inquiries via phone.
• Provide detailed information about our products and services.
• Assist customers in making informed decisions about their insurance needs.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer complaints in a professional and timely manner.
• Collaborate with team members to improve customer satisfaction.

Skills

Customer service

Sales

Communication

CRM

Conflict resolution

Education

High School Diploma

Bachelor's degree preferred

Job description

(Walk-in Interviews only)(No virtual interviews)

Employment Type: Full-time

Job Description:

Policy Bazaar is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Executives. In this role, you will be responsible for managing customer inquiries and driving sales through various channels. This is a blended process position, offering a dynamic work environment where you can grow and develop your skills.

Responsibilities:

• Handle customer inquiries via phone.
• Provide detailed information about our products and services.
• Assist customers in making informed decisions about their insurance needs.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer complaints in a professional and timely manner.
• Collaborate with team members to improve customer satisfaction.

Requirements:

• Experience: 0-4 years in customer service or sales.
• Excellent communication and interpersonal skills.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Basic computer skills and familiarity with CRM systems.
• Strong problem-solving abilities and attention to detail.
• High School Diploma and Bachelor's degree preferred.