Customer Support Professional - International Voice process

Shashwath Solution; Pune District; Presencial; INR 200.000 - 320.000; Jornada completa

Descripción de la vacante

Shashwath Solution in Pune, India, is seeking Customer Care Executives for voice process roles with immediate joiners. You will handle customer service inquiries, resolve problems, and ensure smooth servicing of our client base.

The role requires 6 months BPO or travel experience, a graduate or undergraduate degree, strong written and spoken English, and good computer skills. Candidates must be willing to work 24/7 rotational night shifts in a voice environment.

Formación

• Graduate or undergraduate candidate with at least 6 months BPO or travel experience.
• Excellent written and spoken communication skills.
• Willing to work in a 24/7 contact centre with night shifts.
• Willing to work in a voice process environment.
• Proficient with computers and common applications.

Responsabilidades

• Understands the various computer screens and how to utilize them effectively.
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriate supervisory staff.
• Attends training sessions for further improvement in client and customer satisfaction, client information and job performance.
• Adheres to all company and specific Contact Centre policies and procedures.
• Completes any work as assigned by Management.

Conocimientos

Excellent communication

Interpersonal skills

Problem solving

High integrity & work ethics

Willingness to work 24/7 shifts

Educación

Graduate/Undergraduate

Descripción del empleo

We are hiring for Voice process and looking for immediate Joiners

Profile Summary

We are looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of companys client base.

Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service.

Primary Job Responsibility

• Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• Adheres to all company and specific Contact Centre policies and procedures
• Completes any work as assigned by Management.

Education and Essential Experience

• 6 months BPO or Travel experience
• Graduate Undergraduate
• Excellent Written and spoken communication,
• Computer Skills ability/ experience using computer applications
• Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts)
• Open to work in a voice environment.

Interview Rounds

• HR Round
• Versant Test Round VNA Round
• Operations Round.

Key Enablers

• Strong process orientation
• High energy, High Integrity & Work Ethics
• Strong interpersonal skills & ability to communicate effectively
• Strong problem solving skills.