Customer Support Professional - International Voice process

Shashwath Solution; Dadri; Presencial; INR 210.000 - 270.000; Jornada completa

Descripción de la vacante

Shashwath Solution is hiring for Voice process roles in India. Immediate joiners are preferred.

The role involves handling customer service inquiries and problems related to servicing the company’s client base, with emphasis on professional service using computer systems. Candidates should have 6 months BPO/travel experience, a graduate/undergraduate degree, excellent written and spoken communication, and willingness to work in a 24/7 contact centre environment including night shifts.

Formación

• 6 months BPO or Travel experience
• Graduate Undergraduate
• Excellent Written and spoken communication
• Computer Skills ability/ experience using computer applications
• Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts)
• Open to work in a voice environment.

Responsabilidades

• Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• Adheres to all company and specific Contact Centre policies and proceduresCompletes any work as assigned by Management.

Conocimientos

Written communication

Oral communication

Interpersonal skills

Problem solving

Computer skills

Work ethics

Educación

Graduate

Undergraduate

Descripción del empleo

We are hiring for Voice process and looking for immediate Joiners

Profile Summary

We are looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of companys client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service.

Primary Job Responsibility

• Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• Adheres to all company and specific Contact Centre policies and proceduresCompletes any work as assigned by Management.

Education and Essential Experience

• 6 months BPO or Travel experience
• Graduate Undergraduate
• Excellent Written and spoken communication,
• Computer Skills ability/ experience using computer applications
• Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts)
• Open to work in a voice environment.

Interview Rounds

• HR Round
• Versant Test Round VNA Round
• Operations Round.

Key Enablers

• Strong process orientation
• High energy, High Integrity & Work Ethics
• Strong interpersonal skills & ability to communicate effectively
• Strong problem solving skills.