Customer Support Specialist

TaskUs; Indore District; Hybrid; INR 279,000 - 390,600; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Shift allowances

Professional growth opportunities

Job summary

A global customer service provider based in Indore is seeking a Customer Support Associate for its International Voice Support team. This role demands exceptional communication and problem-solving skills, with a focus on delivering top-notch service to clients from the US, UK, and Australia. Candidates should possess a minimum of 1 year of experience in an international voice process, be comfortable working in rotational shifts, and demonstrate proficiency in CRM software. Competitive salary and growth opportunities are offered.

Qualifications

• A minimum of 1 year of experience in an international voice process.
• Exceptional verbal and written English communication skills.
• Ability to work in a 24/7 environment including night shifts.

Responsibilities

• Handle inbound and outbound calls from international customers.
• Identify, research, and resolve customer queries and complaints.
• Maintain accurate records of all customer interactions in the CRM.

Skills

Customer service

Problem-solving

Fluency in English

Tech-savvy with CRM tools

Tools

Salesforce

Zendesk

MS Office

Job description

We are looking for a dynamic, well-spoken, and customer-centric professional to join our International Voice Support team. If you have a passion for solving problems and a knack for providing world-class service to global clients, we want to hear from you.

Role Overview

• Customer Support Associate (International Voice)
• Experience Required: 1+ Years in International Voice Support (Mandatory)
• Notice Period: Immediate Joiners Only
• Shift: Rotational Shifts (Including Night Shifts)

Key Responsibilities

• Global Communication: Handle inbound and outbound calls from international customers (US/UK/AU regions) with professionalism and empathy.
• Issue Resolution: Identify, research, and resolve customer queries, complaints, or technical issues effectively within defined SLAs.
• Documentation: Maintain accurate and detailed records of all customer interactions in the CRM system.
• Quality Standards: Adhere to international communication standards, ensuring high Customer Satisfaction (CSAT) and First Call Resolution (FCR) scores.
• Product Knowledge: Stay updated on company products, services, and policies to provide accurate information to callers.
• What We’re Looking For Experience: A minimum of 1 year of experience specifically in an international voice process (BPO/KPO).
• Fluency: Exceptional verbal and written English communication skills with a neutral accent.
• Problem-Solving: Ability to think on your feet and handle stressful situations with a calm demeanor.
• Tech-Savvy: Proficiency in using CRM tools (like Salesforce or Zendesk), MS Office, and basic troubleshooting.
• Flexibility: Comfortable working in a 24/7 environment, including night shifts and weekends.
• Competitive salary and performance-based incentives.
• Shift allowances (for night shifts).
• Professional growth opportunities in a fast-paced environment.

Note: Please only apply if you have prior experience in an International Voice/Chat process and can join immediately.