Customer Support - International Voice process Professional

Shashwath Solution; Dadri; Presencial; INR 180.000 - 300.000; Jornada completa

Descripción de la vacante

Shashwath Solution in India is seeking Customer Care Executives to handle service inquiries and problems for the company’s client base. You will use computer applications to provide professional service and respond to basic and complex customer contacts.

Key responsibilities include navigating multiple screens, interfacing with customers and vendors, attending training, and adhering to contact centre policies.

Formación

• 6 months BPO or Travel experience
• Graduate Undergraduate
• Excellent Written and spoken communication
• Computer Skills ability/experience using computer applications
• Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts)
• Open to work in a voice environment

Responsabilidades

• Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• Adheres to all company and specific Contact Centre policies and procedures
• Completes any work as assigned by Management

Conocimientos

Written and verbal communication

Interpersonal skills

Customer service

Problem solving

Night shifts

Educación

Graduate

Undergraduate

Descripción del empleo

Profile Summary

We are looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of companys client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service

Primary Job Responsibility

• Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• Adheres to all company and specific Contact Centre policies and procedures
• Completes any work as assigned by Management

Education and Essential Experience

• 6 months BPO or Travel experience
• Graduate Undergraduate
• Excellent Written and spoken communication
• Computer Skills ability/experience using computer applications
• Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts)
• Open to work in a voice environment

Interview Rounds

HR Round

Versant Test Round VNA Round

Operations Round

Key Enablers

• Strong process orientation
• High energy, High Integrity & Work Ethics
• Strong interpersonal skills & ability to communicate effectively
• Strong problem solving skills.