Customer Support Professional - International Business

Simply Vyapar Apps; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

Simply Vyapar Apps is seeking a customer support professional for our International Business team in Bengaluru. The role focuses on resolving inquiries from a global customer base with timely, professional service.

The ideal candidate has 1-3 years in customer support, excellent communication, and the ability to thrive in a fast-paced, multicultural environment. Proficiency in CRM software and MS Office is preferred, with a keen eye for detail and process improvement.

Qualifications

• 1-3 years of experience in customer support.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced, multicultural environment.

Responsibilities

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Providing product information, troubleshooting assistance, and resolving customer issues.
• Collaborating with internal teams to escalate and ensure timely resolution.
• Maintaining accurate records of customer interactions and transactions.
• Identifying opportunities for process improvement and customer satisfaction.

Skills

Attention to Detail

Multicultural Environment Adaptability

Conflict Resolution

Customer Relationship Management

Product Knowledge

Time Management

Problem-Solving

Team Collaboration

Excellent Communication Skills

Technical Troubleshooting

Job description

Customer Support - International Business

Summary:

We are seeking a dedicated Customer Support professional with 1-3 years of experience in the Common Support department to join our International Business team. The ideal candidate will have a passion for providing exceptional customer service and resolving inquiries from a global customer base.

Roles and Responsibilities:

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner
• Providing product information, troubleshooting assistance, and resolving customer issues
• Collaborating with internal teams to escal ... and ensure timely resolution
• Maintaining accurate records of customer interactions and transactions
• Identifying opportunities for process improvement and customer satisfaction

Qualifications:

• 1-3 years of experience in a customer support role
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced, multicultural environment
• Strong problem-solving skills and attention to detail
• Proficiency in CRM software and Microsoft Office suite

Required Skills

• Attention to Detail
• Multicultural Environment Adaptability
• Conflict Resolution
• Customer Relationship Management
• Product Knowledge
• Time Management
• Problem-Solving
• Team Collaboration
• Excellent Communication Skills
• Technical Troubleshooting