Customer Support - International Business

Vyapar; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Job summary

Vyapar in Bengaluru is seeking a dedicated Customer Support professional for its International Business team. The role requires 1-3 years of experience in customer support and a passion for delivering exceptional service to a global customer base.

You'll respond to inquiries via phone, email, and chat, provide product information and troubleshooting, collaborate with internal teams, and maintain accurate records to drive customer satisfaction.

Qualifications

• 1-3 years in customer support.
• Excellent communication and interpersonal skills.
• Able to work in a fast-paced, multicultural environment.
• Proficiency in CRM software and MS Office.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly.
• Provide product information, troubleshooting, and issue resolution.
• Collaborate with internal teams to resolve complex issues.
• Maintain accurate records of interactions and transactions.
• Identify opportunities to improve processes and customer satisfaction.

Skills

Excellent communication

Interpersonal skills

Multicultural environment

Problem solving

Time management

CRM software

Microsoft Office

Team collaboration

Attention to detail

Tools

CRM software

MS Office

Job description

Customer Support - International Business

1-3

Full-Time

Customer Support - International Business

Summary:

We are seeking a dedicated Customer Support professional with 1-3 years of experience in the Common Support department to join our International Business team. The ideal candidate will have a passion for providing exceptional customer service and resolving inquiries from a global customer base.

Roles and Responsibilities:

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner
• Providing product information, troubleshooting assistance, and resolving customer issues
• Collaborating with internal teams to elevate complex issues and ensure timely resolution
• Maintaining accurate records of customer interactions and transactions
• Identifying opportunities for process improvement and customer satisfaction

Qualifications:

• 1-3 years of experience in a customer support role
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced, multicultural environment
• Strong problem-solving skills and attention to detail
• Proficiency in CRM software and Microsoft Office suite

Required Skills

Attention to Detail Multicultural Environment Adaptability Conflict Resolution Customer Relationship Management Product Knowledge Time Management Problem-Solving Team Collaboration Excellent Communication Skills Technical Troubleshooting