Technical Support Specialist | International BPO

Talent Acquaintance; Chandigarh; On-site; INR 240,000 - 380,000; Full time

Job summary

Talent Acquaintance in Chandigarh, India, is seeking a customer support specialist to provide chat-based assistance and resolve inquiries with professionalism. You will use CRM tools to track interactions and collaborate with teams to improve the customer experience.

Ideal candidates excel at written and verbal communication, show strong problem-solving abilities, and can manage multiple tasks in a fast-paced environment while maintaining attention to detail.

Qualifications

• Proven experience in a customer-facing role, preferably in chat or non-voice BPO.
• Excellent written and verbal communication, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and creative thinking.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail and quality in work.

Responsibilities

• Provide exceptional customer service through chat support, addressing inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Written communication

Verbal communication

Problem solving

Team collaboration

Multitasking

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.